Hello List, after the migration from RTT to Zendesk some while ago, it seems it is still not yet possible for members/LIRs to view previous tickets and a particular ticket's message history. Why? - AFAIK Zendesk provides widgets which could be integrated into my.ripe.net <http://my.ripe.net/> aka. the LIR portal. - Another possibility might be SSO-based auth and customer frontend access to ripencc.zendesk.com <http://ripencc.zendesk.com/>. Just my five cents. Mit besten Grüßen Kind Regards Dominic Schallert, BA schallert​.com e.U. | Hauptstr. 35b, 6800 Feldkirch, Austria UID: ATU66209211 | FN: 440372g | Gerichtsstand: LG Feldkirch Tel.: +43 5522 26500 | Fax: +43 5522 26500-100 www.schallert.com <http://www.schallert.com/> | office@schallert.com <mailto:office@schallert.com>