Hello List,
after the migration from RTT to Zendesk some while ago, it seems it is still not yet possible
for members/LIRs to view previous tickets and a particular ticket's message history. Why?
- AFAIK Zendesk provides widgets which could be integrated into
my.ripe.net aka. the LIR portal.
- Another possibility might be SSO-based auth and customer frontend access to
ripencc.zendesk.com.
Just my five cents.
Mit besten Grüßen
Kind Regards
Dominic Schallert, BA
schallert.com e.U. | Hauptstr. 35b, 6800 Feldkirch, Austria |
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