Hi, That sounds like a GDPR issue and somebody will probably be in a bit of trouble... Kind regards, Mike Mike Reed Technical Support Engineer Datanet ‑ Hosting & Connectivity E: Mike.Reed@datanet.co.uk W: www.datanet.co.uk T: 01252 810010 S: 01252 813396 - Normal Support: 8am-8pm Mon-Fri, Critical Break Fix Support: 24x7 Next Time You Get Asked About Rackspace or CoLocation Earn Yourself £1000 - how? DATANET.CO.UK Limited, 21 Years Providing Hosting & Connectivity Services. Datanet is an ISO 27001 certified business with the mantra of "CIA" ‑ "Confidentiality, Integrity and Availability" at the heart of our private cloud solutions. Information contained in this communication is confidential or restricted and is solely for the use of the intended recipient and others authorised to receive it. When we are in possession of your personal details we will use best practice to keep them safe and secure, please refer to our privacy policy. Registered Office: DATANET.CO.UK Limited, Aspen House, Barley Way, Ancells Business Park, Fleet, Hampshire, GU51 2UT Registered in England - No. 03214053 From: members-discuss <members-discuss-bounces@ripe.net> On Behalf Of Elvis Daniel Velea Sent: 03 April 2019 10:27 To: members-discuss@ripe.net Subject: Re: [members-discuss] RIPE NCC LIR Ticketsystem Hi, On 4/3/19 01:52, Gert Doering wrote: Hi, On Wed, Apr 03, 2019 at 10:41:49AM +0200, Hansen, Christoffer wrote: On 03/04/2019 10:37, Gert Doering wrote: I can only second this - the new ticket system is a true masterpiece in coming up with a more complicated way to communicate with the NCC than with any other system out there. https://developer.zendesk.com/rest_api/docs/support/tickets Looking at the documentation. A functionality to view your own tickets in the LIR portal can be (and should be) implemented. Will be really helpful to all members. Should the NCC choose to put this feature on the roadmap for future implementation. This is still missing the point. Having a ticket system that requires two different paths to handle a ticket ("add a text" can only done by mail, "add an attachment" can only be done by web UI) is a spawn from second or third layer of hell. Adding a read-only view to the web will make it marginally better, but still totally broken usability. So whoever designed this and pay for it must really hate the intended users. to add to the misery... if you do use e-mail and send a document by e-mail (let's say a copy of a passport), that document is then stored on a third-party's servers and available to anyone crawling the web (or who has received a copy of the ack. mail) I've raised this problem for about a year now (or more) and seems the NCC is just ignoring it. /elvis Gert Doering -- NetMaster _______________________________________________ members-discuss mailing list members-discuss@ripe.net<mailto:members-discuss@ripe.net> https://lists.ripe.net/mailman/listinfo/members-discuss Unsubscribe: https://lists.ripe.net/mailman/options/members-discuss/elvis%40v4escrow.net -- Elvis Daniel Velea V4Escrow LLC Chief Executive Officer E-mail: elvis@v4escrow.net<mailto:elvis@v4escrow.net> Mobile: +1 (702) 970 0921
