Hi,

That sounds like a GDPR issue and somebody will probably be in a bit of trouble…

Kind regards,

Mike

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From: members-discuss <members-discuss-bounces@ripe.net> On Behalf Of Elvis Daniel Velea
Sent: 03 April 2019 10:27
To: members-discuss@ripe.net
Subject: Re: [members-discuss] RIPE NCC LIR Ticketsystem

Hi,

On 4/3/19 01:52, Gert Doering wrote:

Hi,
 
On Wed, Apr 03, 2019 at 10:41:49AM +0200, Hansen, Christoffer wrote:

On 03/04/2019 10:37, Gert Doering wrote:

I can only second this - the new ticket system is a true masterpiece
in coming up with a more complicated way to communicate with the NCC
than with any other system out there.

 
https://developer.zendesk.com/rest_api/docs/support/tickets
 
Looking at the documentation. A functionality to view your own tickets
in the LIR portal can be (and should be) implemented. Will be really
helpful to all members. Should the NCC choose to put this feature on the
roadmap for future implementation.

 
This is still missing the point.  Having a ticket system that requires
two different paths to handle a ticket ("add a text" can only done by
mail, "add an attachment" can only be done by web UI) is a spawn from
second or third layer of hell.  Adding a read-only view to the web will
make it marginally better, but still totally broken usability.
 
So whoever designed this and pay for it must really hate the intended users.

to add to the misery... if you do use e-mail and send a document by e-mail (let's say a copy of a passport), that document is then stored on a third-party's servers and available to anyone crawling the web (or who has received a copy of the ack. mail)

I've raised this problem for about a year now (or more) and seems the NCC is just ignoring it.

/elvis

 
 
Gert Doering
        -- NetMaster

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