- members-discuss - mailman.ripe.net

Recording of RIPE NCC Open House: Meet the Executive Board Candidates
by Fergal Cunningham 11 May '22

11 May '22

Dear members, The recording of the Meet the Executive Board Candidates Open House, in which the three Executive Board candidates spoke on topics of importance to the membership, is now available: https://www.ripe.net/participate/meetings/gm/meetings/may-2022/eb-elections… Interaction with the candidates is also possible on the eb-candidates mailing list, which you can sign up to here: https://lists.ripe.net/mailman/listinfo/eb-candidates The election takes place next Wednesday, 18 May, at the General Meeting. Everything you need to know (the agenda, supporting documents, candidate biographies, how to register, etc.) is available from: https://www.ripe.net/participate/meetings/gm/meetings/may-2022 Best regards, Fergal Cunningham Head of Membership Engagement RIPE NCC

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Ukrainian members payments
by Serge Pershin 08 Apr '22

08 Apr '22

Hello, Dear Colleagues, Please take an attention to the letter from Oleksandr Savchuk, The Chairman of the Board of Ukrainian Internet Association -------------------------------------------------------------- Dear Mr. Christian Kaufmann! Dear colleagues! The Ukrainian Internet Association (UIA) is the largest Internet-association in Ukraine: It unites more than 230 members, 70% of which are telecom operators. For more than 20 years, the Association has been implementing projects aimed at developing the Ukrainian segment of the global Internet and protecting the interests of its members. Let us express our sincere gratitude for RIPE NCC's efforts to maintain the stability of the Internet in our region and to coordinate and develop the interactions within the Internet community. We would like to note that the Ukrainian segment of the Internet does not stand apart from these activities. Now Ukrainian Internet Association and all Ukrainian ISPs are appealing to the RIPE community for help. We have a war going on in our country, with the Russian army firing heavy missiles into cities. Infrastructure is constantly being destroyed, it has to be rebuilt under fire. Income payments dropped down in a order of magnitude. We are asking RIPE NCC members and the organization itself to consider zeroing payments to RIPE NCC in 2022 for Ukrainian members. Looking forward to the future fruitful cooperation and successful working relationship! Respectfully, Oleksandr Savchuk Chairman of the Board of Ukrainian Internet Association ------------------------------------------------------------- -- kind regards, Serge Pershin mailto:serge@ix.net.ua

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RIPEdb registry need to be ready for separating?
by Serg Galat 01 Apr '22

01 Apr '22

Dear colleagues, I found some strange scheme - https://twitter.com/EvgeniiBender/status/1502709009408835589?s=20&t=PSGBvgc… If this is true, Russian LIR must be already registered in those structures. Can anyone confirm or disprove the existence of such events? -- Sergey

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Legal compliance doubts
by Stary Bezpiek 31 Mar '22

31 Mar '22

W dniu 19.03.2022 o 06:59, Taras Heichenko pisze: > Peace. > > I am glad to see that RIPE NCC is legally clean. There are questions about humanism but of course this is not a cope of work of RIPE NCC. In my opinion - it is not. RIPE NCC claims to operate in accordance with its own policies, that are created by the community. Meanwhile, we have a selective treatment of Members in terms of payments without: a) RIPE NCC resolutions b) without annexes to contracts with users. c) policy change Neither the Agreement nor the existing policies allow for discretionary behavior like "this user may not pay, and others must" without formal authorization. Of course Ukraine as an attacked country can and must be treated with any aid, including exemption from payments, when possible. But it has to be passed by a resolution of the RIPE NCC ordinance. The resolution may contain one sentence: "We do not issue invoices to Ukrainian members until the end of the war." Vote: who is in favor? All? The End. On the other end is Russia, as a country that has been subject to sanctions. It should not be of our interest, that they cannot pay. In result, recognizing that Russia users may not pay, because they have "banking difficulties" means, that no one from Russia will pay. Without any consequences. Although they probably can pay. Letting go at this point is very unfair to other Members. I also have a difficult in payment because the Euro exchange rate is very high. Does it interest someone? -- Stary Bezpiecznik

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RIPE NCC Quarterly Planning Q2 2022
by Fergal Cunningham 31 Mar '22

31 Mar '22

Dear RIPE NCC members, We have now published our Q2 2022 plans for our development teams. These are available at: https://www.ripe.net/support/documentation/quarterly-planning Our quarterly planning includes the work we will be carrying out in the next few months in: - RPKI - Learning & Development - RIPE Database - Business Applications, including the LIR Portal, Registry Services and other applications. - DNS and K-root (new this quarter) - RIPE Atlas (new this quarter) - RIPEstat (new this quarter) - RIS (new this quarter) - Information Technology and Security (new this quarter) If you have any input on our plans or want to let us know what you would like to see the RIPE NCC work on, please let us know. See the specific plans for details on where to provide input to the relevant teams. Finally, our staff will be attending RIPE 84 in Berlin (in person and online) if you want to discuss any of our services and how they should develop: https://ripe84.ripe.net/ Kind regards, Fergal Cunningham Head of Membership Engagement RIPE NCC

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WARNING! attempts at delivering malware from this mailing list
by Andrzej Ława 30 Mar '22

30 Mar '22

As I was afraid Russian agents are trying to distribute malware using data from this mailing list (links to onedrive.com to download something). In last days I've received at least two spoofed e-mail pretending to be from this mailing list quoting my older posts in this mailing list - thus it has to be an attempt from someone who has access to this mailing list. The offending IPs are: 62.3.58.13 and 193.233.207.195 (originating mail IPs, both geolocated in Russian Federation) I say again: both spoofed e-mail were quoting my older mails on this mailing list and attempting to pretend to be responses to my inquiries (one "personal information" and one "you can pay here for your LIR membership"). Thus the perpetrator has to be a LIR, not just a user of those operators. What are the RIPE rules regarding LIRs trying to send other LIRs malware? -- Regards Andrzej Ława tel. 500 206 268 DAWIS IT Sp. z o.o., 05-800 Pruszków, ul. Staszica 1 NIP 5342409456 / REGON 141663620/ KRS 0000319237

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Re: [members-discuss] WARNING! attempts at delivering malware from this mailing list
by Antony Gollan 30 Mar '22

30 Mar '22

Dear Andrzej, Thank you for your email. We have also noticed this and we recently sent an announcement to the membership: https://www.ripe.net/ripe/mail/archives/ncc-announce/2022-March/001563.html Members can always alert us to potential security incidents at <security(a)ripe.net>. Kind regards Antony Gollan Communications Team Manager RIPE NCC **** > As I was afraid Russian agents are trying to distribute malware using data from this mailing list (links to onedrive.com to download something). > In last days I've received at least two spoofed e-mail pretending to be from this mailing list quoting my older posts in this mailing list - thus it has to be an attempt from someone who has access to this mailing list. > The offending IPs are: > 62.3.58.13 > and > 193.233.207.195 > (originating mail IPs, both geolocated in Russian Federation) > I say again: both spoofed e-mail were quoting my older mails on this mailing list and attempting to pretend to be responses to my inquiries (one "personal information" and one "you can pay here for your LIR membership"). Thus the perpetrator has to be a LIR, not just a user of those operators. > What are the RIPE rules regarding LIRs trying to send other LIRs malware? > -- > Regards > Andrzej Ława > tel. 500 206 268 > DAWIS IT Sp. z o.o., 05-800 Pruszków, ul. Staszica 1 > NIP 5342409456 / REGON 141663620/ KRS 0000319237

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Re: [members-discuss] RIPEdb registry need to be ready for separating?
by Andrzej Ława 24 Mar '22

24 Mar '22

W dniu 15.03.2022 o 11:52, Daniel Kalchev pisze: >> So please convince me what is the better course of action. > > You essentially want someone else to take responsibility for your own choices and actions. Sorry, but what have you got against an open debate, weighing options and considering multiple aspects of an issue by multiple people from multiple points of view? I am not an omniscient super-genius - nobody is (duh!) - thus a calm debate weighing all the options considering all available data is the best way to evaluate what is the best solution. Wouldn't you agree? > This might, or might not work. It never works long term. What might work or not? A debate? It seems calm debate considering all options and facts is the best long term solution. > The Internet community has been working for decades to keep the Internet unified, and especially the IP and DNS registries be unique and unambigous. I know that. Yet there we are - in a situation where governments want to enforce their own DNS entries. > This is by far not the first time we face such callenge… all previous times were caused > by friendly enterpreneurs from “our side”. It was stopped at great cost (manhours spent > of thousands of people worldwide to talk it over). Unfortunately some entities are not capable of talking honestly and in good faith. > There is nothing wrong in Russia setting up their own “mirror” of any registry. > As long as we do not cut them from the “original” this is ok and might be for > the benefit of everybody. Actually, some European countries have been doing this > ever since we had Internet — you probably just didn’t know. The problem is those are not mirrors - those are fakes. I.e. the Polish regulation (supposedly only to be used to block only gambling sites but is implemented as an administrative decision without any judiciary oversight) is frighteningly similar to what Russia is planning to do with their DNS "mirrors". Not a big problem over here as it is easy for any end user to circumvent... until the government blocks all "foreign" DNS systems (i.e. forces all ISPs to block access to any foreign DNS). > Internet registries are not about politics. If you want your registry to stay stable > and not be “fixed” after the next elections, just stay away from politics. This can’t be stressed enough. Please explain that not to me but to the Russian (and sadly not just Russian) government. > Filtering penetration attempts is an entirely different topic, nothing to do with RIPE (as registry). > Everyone does it. It happens all the time and has not increased following recent events. Not only this, > but most of those “Russian and Chinese” computers are just victims of someone hacking them. > Not only that someone might not be Russian or Chinese, but since these are automated scripts they might not even know they attack you in particular. Suuuuure. > The right thing to do here is for the RIPE NCC to continue to work with the Russian registries, to make sure they are not diverging. Unfortunately if their government decides they want to diverge - there's nothing we can really do, can we? -- tel. 500 206 0268 DAWIS IT Sp. z o.o. z siedzibą w Pruszkowie Adres: ul. Staszica 1, 05-800 Pruszków KRS 0000319237 I NIP 5342409456 I REGON 141663620

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LIR invoices for Ukrainian companies
by Max Tulyev 14 Mar '22

14 Mar '22

Hi All, as you now there is a huge russian military invasion in Ukraine. The communications, especially Internet access, is one of the most important things during this time. Unfortunately, almost all ISPs facing with a financial impact of war because of non-payment crisis. A thousand of Euros is a huge money now even for big companies. I think it is a good idea to support Ukrainian ISPs and postpone payments for LIR for them until the end of the war. Please, do support of this proposal. Thank you all!

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Annual contribution payment options
by Alexey S. Berezhnev 11 Mar '22

11 Mar '22

Dear colleges, I would like to discuss the possibility to pay up RIPE NCC bills (annual contribution, to be more specific) in other currencies, than EURO. I can assume, as per the latest actions of the currency regulator - Central Bank of Russia, there is a chance that outgoing payments in EURO will be either impossible, or will be performed with double conversion with high commission at each step for Russian LIR holders. This will double the expense, of Russian LIRs. Not to mention, that payments made by sponsoring LIR significantly exceed regular contribution for an obvious reason. Therefore, I suggest the following measures to be discussed. 1. Break payments into quarters for Russian LIRs, and yet perhaps, we will overcome the limits set by central bank until Sept 9, 2021 2. Make it possible for the annual contribution to be made USD, etc. by prevailing cross-rate. 3. Evaluate the possibility to accept cryptocurrency (ETH, BTC, and etc). This post is totally about financial problems to be discussed, and therefore I kindly ask other members to avoid any political statements in this thread. -- ------ Alexey S. Berezhnev Office: +7 495 973 21 25

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A request to terminate ENOG
by Töma Gavrichenkov 11 Mar '22

11 Mar '22

Peace, (which is my usual greeting message, always was, and will ever be, — because the only thing I've always valued the most is peace) As the Programme Committee Chair of the Eurasian Network Operators Group (ENOG), I, hereby, with all due respect, request that the RIPE Executive Board formally dissolve ENOG and cancel all the potential future meetings indefinitely. Rationale: ENOG was founded in 2011 per the decision of the RIPE Executive Board, and it was assumed to be incorporating Ukrainian, Russian, Belarusian, Armenian, Azerbaijanian, and many other regional communities in the hope of building a better shared Internet space among the communities. In view of the recent events (if not even the prior events), the said "ENOG community" does not exist anymore, and in no way it could be clear to the Programme Committee how to arrange a programme for all the distinct and divided communities colloqually recognized as ENOG at the time. Technically, under normal circumstances, a request like this should've gone through a voting process in the PC; however, we currently have several PC members under ongoing _missile attacks_, and I therefore don't believe it is sane to arrange any vote in the PC. Additionally, at the moment, being a Russian citizen, I don't believe I should assume there's a consensus in the entire RIPE Service Region to still invest trust in me, without further due diligence, to hold any official community position in the RIPE community; therefore, I hereby step down as the PC Chair. It's now up to the members of the RIPE NCC Executive Board to decide on future actions, and I urge the RIPE NCC Executive Board to act. It is entirely up to the RIPE NCC Executive Board to consider any future alignments to replace ENOG. Stay safe. -- Töma

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Re: [members-discuss] LIR invoices for Ukrainian companies
by Bernd Sontheimer 10 Mar '22

10 Mar '22

+1 We support this proposal as well! Am 2022-03-08 13:54, schrieb Max Tulyev: > Hi All, > > as you now there is a huge russian military invasion in Ukraine. > > The communications, especially Internet access, is one of the most > important things during this time. > > Unfortunately, almost all ISPs facing with a financial impact of war > because of non-payment crisis. A thousand of Euros is a huge money now > even for big companies. > > I think it is a good idea to support Ukrainian ISPs and postpone > payments for LIR for them until the end of the war. -- Bernd Sontheimer phone +49 7361 93810 sdt.net AG fax +49 7361 938181 Ulmer Str. 130 eMail sontheim(a)sdt.net D-73431 Aalen https://www.sdt.net

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Re: [members-discuss] LIR invoices for Ukrainian companies
by Sergii Demchuk 10 Mar '22

10 Mar '22

+1 we support -- Sergii Demchuk *== Stargroup LLC ==* lir(a)stargroup.com.ua

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Reply: RE: Annual contribution payment options
by alex 10 Mar '22

10 Mar '22

Hello Mark, You see the problem is that EURO are technically banned here in Russia till Sep 9, and technically even if I have EURO at my disposal they will be converted via RUB-USD-EUR scheme > Hello Alexey, > > I think RIPE NCC should be able to make it possible to accept the money in different currencies. However the amount in EUR has to be paid in the end. This means after the additional costs for the RIPE NCC in bank fees the amount has to be paid in my opinion. > > USD payments to EUR accounts are possible at most banks I believe. At the moment of receiving the money it is exchanged from USD to EUR. If a LIR at a moment pays a bit to much it could be kept by RIPE NCC for the next bill and put it is a prepaid there. Also paying every month/quarter a part off your invoice is something that the RIPE NCC should be willing to accept if it is needed because of external (to the LIR and NCC) conditions (regulations). > > Things like this should be available to all LIRs and not limited to certain countries/LIRs. Contacting the RIPE NCC is an acceptable extra step the RIPE NCC can ask. > > Kind regards, > > Mark > > > -----Original Message----- > > From: members-discuss <members-discuss-bounces(a)ripe.net> On Behalf > > Of Alexey S. Berezhnev > > Sent: Wednesday, March 9, 2022 23:11 > > To: members-discuss <members-discuss(a)ripe.net> > > Subject: [members-discuss] Annual contribution payment options > > > > Dear colleges, > > > > I would like to discuss the possibility to pay up RIPE NCC bills (annual > > contribution, to be more specific) in other currencies, than EURO. > > > > I can assume, as per the latest actions of the currency regulator - Central > > Bank of Russia, there is a chance that outgoing payments in EURO will be > > either impossible, or will be performed with double conversion with high > > commission at each step for Russian LIR holders. This will double the > > expense, of Russian LIRs. Not to mention, that payments made by > > sponsoring LIR significantly exceed regular contribution for an obvious > > reason. > > > > Therefore, I suggest the following measures to be discussed. > > > > 1. Break payments into quarters for Russian LIRs, and yet perhaps, we will > > overcome the limits set by central bank until Sept 9, 2021 > > > > 2. Make it possible for the annual contribution to be made USD, etc. by > > prevailing cross-rate. > > > > 3. Evaluate the possibility to accept cryptocurrency (ETH, BTC, and etc). > > > > This post is totally about financial problems to be discussed, and therefore I > > kindly ask other members to avoid any political statements in this thread. > > > > > > > > -- > > ------ > > Alexey S. Berezhnev > > Office: +7 495 973 21 25 > > > > > > _______________________________________________ > > members-discuss mailing list > > members-discuss(a)ripe.net > > https://lists.ripe.net/mailman/listinfo/members-discuss > > Unsubscribe: https://lists.ripe.net/mailman/options/members- > > discuss/ripe%40mscholten.eu > >

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Re: [members-discuss] LIR invoices for Ukrainian companies
by Sebastian-Becker＠telekom.de 09 Mar '22

09 Mar '22

We do support this proposal. Kind Regards Sebastian Becker LIFE IS FOR SHARING. You can find the obligatory information on https://www.telekom.de/compulsory-statement ________________________________________ From: members-discuss <members-discuss-bounces(a)ripe.net> on behalf of Max Tulyev <maxtul(a)netassist.ua> Sent: Tuesday, March 8, 2022 4:24 PM To: Members Discuss Subject: [members-discuss] LIR invoices for Ukrainian companies Hi All, as you now there is a huge russian military invasion in Ukraine. The communications, especially Internet access, is one of the most important things during this time. Unfortunately, almost all ISPs facing with a financial impact of war because of non-payment crisis. A thousand of Euros is a huge money now even for big companies. I think it is a good idea to support Ukrainian ISPs and postpone payments for LIR for them until the end of the war. Please, do support of this proposal. Thank you all!

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Moderation of the Members Discuss Mailing List
by Christian Kaufmann 08 Mar '22

08 Mar '22

Dear members, The RIPE NCC Executive Board resolved to temporarily moderate the members-discuss mailing list starting from Saturday, 5 March 2022, 23:00 UTC+1 and until further notice. The mailing list will be moderated in accordance with the purpose of the mailing list and the principles of the RIPE Code of Conduct by a designated member of the RIPE NCC Executive Board and a RIPE NCC staff member. All emails, accepted or rejected, will be archived on the RIPE NCC website. The archive of all mails sent is available at: https://www.ripe.net/ripe/mail/archives/members-discuss-unmoderated/ Kind regards, Christian Kaufmann Chairman of the RIPE NCC Executive Board

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Re: [members-discuss] [ENOG discuss] Hа: Re: A request to terminate ENOG
by Dmitry Kohmanyuk 05 Mar '22

05 Mar '22

Ms.Nadezhda Kupina, > On 2022-03-04, at 15:52, Nadezhda O. Kupina <NOKupina(a)akado-telecom.ru> wrote: > > Добрый день! > Мы, как операторы связи, должны быть аполитичны! > Не надо смешивать политику и оказание услуг связи пользователям. > Today, world wide telecommunications leader Cogent has complety canceled, terminated, dissolved, and disconnected all circuits, links, and operator premises equipment serving their customers in Russian Federation. There was less than 2 days notice of the fact. The law of its jurisdiction, United States, did not compel it to this drastic action, as no sanctions has been levied against telecom operators in Russia yet (ok, perhaps couple of State Duma parliamentary members owns an ISP - although I highly doubt that.) During the undeclared war, Ukrainian National railway operator, Ukrzaliznytsya, has terminated all interconnect points with RZhD, Russian railways. They did so to inhibit a flow of weapons and military, and carry neither insignia nor flags. I would like to remind our community of our meeting in Minsk. Would you go there now? There are missiles shot, southward from it. The purpose of ENOG was the same of my favorite company, Nokia, whose slogan was “connecting people.” We cannot do it until the bloodshed stops, the criminal regime of Russia goes to trial in The Hague, and the complicit in war crime population of Russia goes through the process of deputinization. [1] I am using this opportunity to resign from ENOG PC. I can be last member that went to most meetings, and was still hoping for good. Until now. I have ENOG logos on my credit cards. The RIPE community can definitely decide to resurrect the ENOG, perhaps in this way: to join some countries with SEE, and some with MENOG. I would not join until this war ends. [1] https://en.wikipedia.org/wiki/Denazification

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RIPE NCC Planning Q1 2022
by Fergal Cunningham 11 Jan '22

11 Jan '22

Dear members, We have now published our Q1 2022 plans for our development teams. These are available at: https://www.ripe.net/support/documentation/quarterly-planning Our quarterly planning includes the work we will be carrying out in the next few months in RPKI, the RIPE Database and our Business Applications, including the LIR Portal, registry services and other applications. We also include for the first time the plans from our Learning and Development Team for our e-learning courses, webinars and Certified Professionals exams. If you have any input on our plans or want to let us know what you would like to see the RIPE NCC work on, please let us know. We will add your feedback to the pages and our teams will consider it for future plans. Kind regards, Fergal Cunningham Head of Membership Engagement RIPE NCC

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Request for view only access in the LIR Portal
by Theodoros Polychniatis 08 Dec '21

08 Dec '21

Dear members, We received this request on the NCC Services WG list: https://www.ripe.net/ripe/mail/archives/ncc-services-wg/2021-November/00350… We would be interested to hear if this is something other members would like to see or if there are other aspects of LIR Portal access privileges they would like to see us consider. We'll keep an eye on feedback here and on the NCC Services WG list. Best regards, Theo -- Theodoros Polychniatis Asst. Manager Software Engineering RIPE NCC

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Your opinion about Temporary Assignment request
by Sergei Volgapkin 27 Oct '21

27 Oct '21

Dear members, May you find the time to tell your opinion about situation with "Temporary Internet Number Assignment Policies" (https://www.ripe.net/publications/docs/ripe-587) We've found that RIPE Team can reply you in this manner "/at this moment we have not received //*sufficient evidence*//in order to see that the request for a temporary assignment is justified/"/./ If you ask about examples of "sufficient evidence" you may get the answer like this "/I am afraid that we are not able to give any examples. Temporary assignments are provided on a case-by-case basis and there is not a 'standard template' for this./" It means that RIPE able selectively accept requests for the temporary assignments and not every LIR has the same capabilities. I think that this service should have just standard request form. I'm appreciate for your time and answers. Regards -- Sergei

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Re: [members-discuss] [ncc-announce] [GM] Draft RIPE NCC Activity Plan and Budget 2022
by Hank Nussbacher 27 Oct '21

27 Oct '21

On 26/10/2021 16:52, Hans Petter Holen wrote: I would like to see 1MEuro allocated for the distribution of physical RIPE probes. I do not think RIPE should be "requesting donations" for this (see: https://atlas.ripe.net/get-involved/become-a-sponsor/ ) but rather our membership fees should be used to handle RIPE probe distribution. The 1MEuro can be taken from the 8Meuro allocated to section 3: 3.1 Community Building and Member Engagement (5MEuro) 3.2 Community Learning and Development (2.6MEuro) 3.3 Community Coordination and Collaboration (1.4MEuro) Regards, Hank > Dear members, > > The Draft RIPE NCC Activity Plan and Budget 2022 is now available as a > PDF for your review at: > https://www.ripe.net/draft-activity-plan-budget-2022 > > This is the clearest way that you can learn about our plans for next > year and shape the direction we take as an organisation. We ask that you > read it and share any feedback on <members-discuss(a)ripe.net>. > > For the first time, accompanying this year’s Activity Plan is a separate > strategy document that looks ahead to the next five years. You will find > this in a separate announcement. > > Members can now comment on these draft documents, after which they will > be discussed at the General Meeting (GM) alongside RIPE 83 on Wednesday, > 24 November 2021. The Executive Board will consider all feedback on our > activities and strategy before publishing the final versions in December > 2021. > > Please note that if you want to participate or vote in the GM, you will > need to register via the General Meeting section in my.ripe.net. You can > find more information about the GM, including the draft agenda, at: > https://www.ripe.net/participate/meetings/gm/meetings/nov-2021 > > Kind regards > > Hans Petter Holen > Managing Director > RIPE NCC >

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RIPE NCC Planning Q4 2021
by Felipe Victolla Silveira 30 Sep '21

30 Sep '21

Dear members, We are now publishing the quarterly planning for all our development teams. These are available at: https://www.ripe.net/support/documentation/quarterly-planning <https://www.ripe.net/support/documentation/quarterly-planning> The goals of publishing our planning are to be transparent about the work we will be carrying out in the coming months, to get your input on those plans, and to foster a dialogue with our members and the community about what you would like to see the RIPE NCC work on going forward. Last quarter, we published our plans for RPKI and this was shared with the Routing Working Group. Today we publish our planning for the RIPE Database and our Business Applications, which includes work we will carry out with the LIR Portal, registry services and other applications the RIPE NCC provides for its members and community. We will provide status updates as the work progresses and add input from the community to the pages. We will also archive previous plans so you can track how we progress with our work. If you have comments or questions about our planning, I hope you'll let us know. Kind regards, Felipe Victolla Silveira Chief Operations Officer RIPE NCC

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Re: [members-discuss] Registry Services Ticket Response Time
by Elvis Daniel Velea 23 Sep '21

23 Sep '21

Dear Felipe, while we wait for you to crop up a roadmap, I am still waiting for the statistics I asked from Marco weeks ago. Marco, I’d like to see real numbers and not just .. this Q we handled x% more tickets than last Q. Usually when statistics are presented this way, without backing numbers, they express a story you want us to see and not the whole picture. So, while Felipe works on the roadmap, please send us the statistics that you already have about number of tickets handled daily, number of FTEs working on those tickets daily and make sure we receive these numbers for at least since you stopped showing this information transparently (circa 2015). I hope you can provide these numbers swiftly and it won’t take weeks to provide them but rather days (you’ve been working on these stats/numbers since my initial e-mail requesting them, right?) Also, you avoid to respond to one very important question: how many working days in this year have you respected the agreed SLA and how many working days you failed to respect it. I am sure you already have this number and can provide it _today_. Elvis PS: I have yet to see a ticket handled within the SLA for months, still hope this will change swiftly and not months/quarters from now On Tue, Sep 7, 2021 at 08:11 Felipe Victolla Silveira <fvictolla(a)ripe.net> wrote: > Dear Gert, Elvis, > > First, let me recognise that the ticketing system has been a sore point > for a number of years and we have made little progress in addressing the > issues that you and others have raised. We are not overly proud of our > record here. > > In the next few weeks, we plan to publish roadmaps with our plans for the > next quarter[1]. We will make sure the ticketing system is covered here. > > Given there are other areas which may need priority, I can't promise that > you will be completely satisfied by what we propose in terms of the > ticketing system. However, having public roadmaps should help to inform > discussions about what we focus on and where trade-offs need to be made. > Publishing more detail about our plans and tracking feedback or changes > should also make it easier to hold us to account when we fail to deliver. > > So, if you can bear with us a little longer, once this is ready we can > continue the discussion on this list, using these roadmaps as a starting > point. > > Kind regards, > Felipe > > [1] Using our recent RPKI roadmap as a model: > > https://www.ripe.net/manage-ips-and-asns/resource-management/rpki/rpki-plan… > > On 6 Sep 2021, at 18:07, Gert Doering <gert(a)space.net> wrote: > > Hi, > > On Mon, Aug 30, 2021 at 09:06:54PM -0700, Elvis Daniel Velea wrote: > > PS: Note that I wanted to also send an e-mail about the RIPE NCC's > ticketing system (zendesk) to the members-discuss mailing list and to > the board members. I will wait for an answer to the e-mail I sent to HPH > one week ago (which he promised he'll forward to the relevant team for a > reply). > > > The ticket system from hell. > > I'm looking forward to read the issues *you* have with it. > > My complaints have been delivered to Felipe in person, years ago, and > been summarily ignored. As far as I can see. > > But that might be better suited in its own thread, and in ncc-services. > > Gert Doering > -- NetMaster > -- > have you enabled IPv6 on something today...? > > SpaceNet AG Vorstand: Sebastian v. Bomhard, Michael > Emmer > Joseph-Dollinger-Bogen 14 Aufsichtsratsvors.: A. Grundner-Culemann > D-80807 Muenchen HRB: 136055 (AG Muenchen) > Tel: +49 (0)89/32356-444 USt-IdNr.: DE813185279 > > _______________________________________________ > members-discuss mailing list > members-discuss(a)ripe.net > https://lists.ripe.net/mailman/listinfo/members-discuss > Unsubscribe: > https://lists.ripe.net/mailman/options/members-discuss/rsstaff%40ripe.net > > > -- This message was sent from a mobile device. Some typos may be possible.

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Re: [members-discuss] Registry Services Ticket Response Time
by rk＠indyntech.com 14 Sep '21

14 Sep '21

Dear Marco, Our company is a new member, but we also faced all these ticket processing issues. During August our requests were processed within the usual 2-3 business days, but then something incomprehensible happened. I'm glad that the other members are also worried, but it seems strange to me that, the RIPE NCC management has not taken any adequate measures over the past months, and that it does not process members' requests in chronological order, for example, as we see in the previous message: > See ticket #398137, for example. Ticket opened Aug 26 at 4AM, <...> resolved only next Monday? And we sent the documents to our ticket #396762 on Aug 25 and it's still in processing for these 2 weeks without ANY response since Aug 27. I have also tried to check the status over the phone and all the staff was reported to be so busy to reply. How come that the old good 1 day SLA has been discontinued and the RIPE NCC can now simply ignore their members for weeks? Why ticket #398137 that was submitted by Elvis later was processed earlier and our ticket is still stored with an unknown status? What is the current SLA and who is responsible for it? If the management does not cope with this task why is the executive board not notified of this problem and the issue is not widely discussed with the community? Kind regards, Roman Kalinin

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Ticketing System / Roadmaps
by Felipe Victolla Silveira 07 Sep '21

07 Sep '21

Dear Gert, Elvis, First, let me recognise that the ticketing system has been a sore point for a number of years and we have made little progress in addressing the issues that you and others have raised. We are not overly proud of our record here. In the next few weeks, we plan to publish roadmaps with our plans for the next quarter[1]. We will make sure the ticketing system is covered here. Given there are other areas which may need priority, I can't promise that you will be completely satisfied by what we propose in terms of the ticketing system. However, having public roadmaps should help to inform discussions about what we focus on and where trade-offs need to be made. Publishing more detail about our plans and tracking feedback or changes should also make it easier to hold us to account when we fail to deliver. So, if you can bear with us a little longer, once this is ready we can continue the discussion on this list, using these roadmaps as a starting point. Kind regards, Felipe Victolla Silveira Chief Operations Officer RIPE NCC [1] Using our recent RPKI roadmap as a model: https://www.ripe.net/manage-ips-and-asns/resource-management/rpki/rpki-plan…

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