Hi,

Virgin Media would like to specify virginmedia.com/netreport (a web-form that feeds an abuse case management system) in the abuse attribute to ensure that we are able to properly manage and prioritise abuse complaints. If we have the web-form listed as the abuse contact we are able to maximise appropriate abuse handling measures to prevent misuse of our network and thereby ensure an optimum experience for all complainants.

But how would 'automated systems' then contact Virgin? I do not mind adding a TXT field, but i would still want to keep the e-mail address as a required field. Filling in a form for abuse would (for me) adds a reason not to send it, as its mostly more hassle then its worth ;) Also some reporters like to be anonymous with their e-mail accounts. -- Met vriendelijke groet, Bart Vrancken, Engineer BIT BV | bart@bit.nl | +31 318 648688 Kvk: 09090351 | CROS-RIPE | GPG 3A99BD6E

Hi, On Fri, Mar 13, 2015 at 03:18:17PM +0000, Gist, Jonathan wrote:

The RIPE policy around the abuse-c attribute requires the presence of an e-mail address, which is asked to be used by subscribers wishing to report abuse incidents. This contact method is resource intensive and Virgin Media would like to propose a change to the policy to remove the requirement for an e-mail address contact field.

Virgin Media would like to specify virginmedia.com/netreport (a web-form that feeds an abuse case management system)

I would not support such a change, at least not without a *well defined* format for such web forms. On the reporting side of abuse, it is just way too much work to figure out how particular ISPs expect to receive abuse reports, offloading half the work of abuse handling to the reporter. (I report quite a lot of abuse, but I refuse to do anything but e-mail, because it is just too much work for me - it's your customers, they are giving *you* money, their abuse should not cost *me* extra time). Gert Doering -- NetMaster -- have you enabled IPv6 on something today...? SpaceNet AG Vorstand: Sebastian v. Bomhard Joseph-Dollinger-Bogen 14 Aufsichtsratsvors.: A. Grundner-Culemann D-80807 Muenchen HRB: 136055 (AG Muenchen) Tel: +49 (0)89/32356-444 USt-IdNr.: DE813185279

On Friday 13 March 2015 16.18, Gist, Jonathan wrote:

Hello,

The RIPE policy around the abuse-c attribute requires the presence of an e-mail address, which is asked to be used by subscribers wishing to report abuse incidents. This contact method is resource intensive and Virgin Media would like to propose a change to the policy to remove the requirement for an e-mail address contact field.

Virgin Media would like to specify virginmedia.com/netreport (a web-form that feeds an abuse case management system) in the abuse attribute to ensure that we are able to properly manage and prioritise abuse complaints. If we have the web-form listed as the abuse contact we are able to maximise appropriate abuse handling measures to prevent misuse of our network and thereby ensure an optimum experience for all complainants.

Request denied! It costs money to deal with abuse complains, that is true. But to save some of this Virgin could do : - reduce spam and fishing from virgin addresses - effectivly hunt down and cut off abusing customer. As regards to cost of running an abusedesk; thats part of the business. If virgin want to save money, then they should sell the Internet activities and start ( coillecting stamps ?) Running any form of business requires responsibility. An functioning abusedesk is one function of an Internet provider. My 5c

Is this a view that is help by others?

Thanks & regards

Jonathan Gist Jonathan Gist | Engineering Support & IP Address Management Virgin Media | Fountain Court, St Mellons, Cardiff, CF3 0FB M 07866 722641

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Am 2015-03-13 um 16:18 schrieb Gist, Jonathan:

Is this a view that is help by others?

Not by me. Just feed email to your system ... -- j.hofmüller Optimism doesn't alter the laws of physics. - Subcommander T'Pol

Jonathan, Thanks for your mail. On 13/03/2015 15:18, Gist, Jonathan wrote:

Hello,

The RIPE policy around the abuse-c attribute requires the presence of an e-mail address, which is asked to be used by subscribers wishing to report abuse incidents. This contact method is resource intensive and Virgin Media would like to propose a change to the policy to remove the requirement for an e-mail address contact field.

Virgin Media would like to specify virginmedia.com/netreport (a web-form that feeds an abuse case management system) in the abuse attribute to ensure that we are able to properly manage and prioritise abuse complaints. If we have the web-form listed as the abuse contact we are able to maximise appropriate abuse handling measures to prevent misuse of our network and thereby ensure an optimum experience for all complainants.

Is this a view that is help by others?

I think that you've had some response from the community over the last few days which will hopefully be useful. If you would still like to investigate this amendment to the policy, or consider other options, then the Working Group Chairs are happy to help in any way we can. Thanks, Brian Co-Chair, RIPE AA-WG