Not exactly a best practice.
There are several best practices M3AAWG has worked on to efficiently manage abuse desk email tickets, you might try those.
In any case most abuse complaints come in through feedback loops. Manual abuse complaints are few and far between, comparatively speaking.
Hello,
The RIPE policy around the abuse-c attribute requires the presence of an e-mail address, which is asked to be used by subscribers wishing to report abuse incidents. This contact method is resource intensive and Virgin Media would like to propose a change to the policy to remove the requirement for an e-mail address contact field.
Virgin Media would like to specify virginmedia.com/netreport (a web-form that feeds an abuse case management system) in the abuse attribute to ensure that we are able to properly manage and prioritise abuse complaints. If we have the web-form listed as the abuse contact we are able to maximise appropriate abuse handling measures to prevent misuse of our network and thereby ensure an optimum experience for all complainants.
Is this a view that is help by others?
Thanks & regards
Jonathan Gist
Jonathan Gist | Engineering Support & IP Address Management
Virgin Media | Fountain Court, St Mellons, Cardiff, CF3 0FB
M 07866 722641
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