Re: [ris-int] FW: NCC#2004073298 Re: rrc01:PEERING 8210
No, but people tend to reply to the last mail they have in their files, if you use something like hm-ack@r.n it looks as if a human will read it.
We have an address for this, called <unread@ripe.net>.
Why does the autoresponse have to come from an unread email account? If I were a user and needed to add info to a ticket or query it's status, it would be most convenient if I could reply to the first (auto)reply to my initial message, as that ensures I get the ticket number right. This is how the OPS & TT-OPS ticketing systems work. (ok the tt ticketing system, currently doesn't autoreply, but if it would, it would send one "From: tt-ops") -- Rene
On Fri, 23 Jul 2004, Rene Wilhelm wrote:
No, but people tend to reply to the last mail they have in their files, if you use something like hm-ack@r.n it looks as if a human will read it.
We have an address for this, called <unread@ripe.net>.
Why does the autoresponse have to come from an unread email account?
If I were a user and needed to add info to a ticket or query it's status, it would be most convenient if I could reply to the first (auto)reply to my initial message, as that ensures I get the ticket number right.
Can't we do that with a reply-to field? I don't really care where the mail comes from, as long as it is clear how to respond. Henk ------------------------------------------------------------------------------ Henk Uijterwaal Email: henk.uijterwaal(at)ripe.net RIPE Network Coordination Centre http://www.amsterdamned.org/~henk P.O.Box 10096 Singel 258 Phone: +31.20.5354414 1001 EB Amsterdam 1016 AB Amsterdam Fax: +31.20.5354445 The Netherlands The Netherlands Mobile: +31.6.55861746 ------------------------------------------------------------------------------ Process and Procedure are the last hiding place of people without the wit and wisdom to do their job properly. (David Brent).
Rene Wilhelm wrote:
No, but people tend to reply to the last mail they have in their files, if you use something like hm-ack@r.n it looks as if a human will read it.
We have an address for this, called <unread@ripe.net>.
Why does the autoresponse have to come from an unread email account?
For RIPE DBM we do this to avoid mail loops (I think - Oleg knows more about these mysteries than I do). For hostmasters, the "From:" is actually <hostmaster@ripe.net>. I guess it makes sense for the "From:" to be <ris@ripe.net> in this case.
If I were a user and needed to add info to a ticket or query it's status, it would be most convenient if I could reply to the first (auto)reply to my initial message, as that ensures I get the ticket number right.
This is how the OPS & TT-OPS ticketing systems work.
(ok the tt ticketing system, currently doesn't autoreply, but if it would, it would send one "From: tt-ops")
-- Shane Kerr RIPE NCC
On Fri, Jul 23, 2004 at 06:27:26PM +0200, Shane Kerr wrote:
Rene Wilhelm wrote:
No, but people tend to reply to the last mail they have in their files, if you use something like hm-ack@r.n it looks as if a human will read it.
We have an address for this, called <unread@ripe.net>.
Why does the autoresponse have to come from an unread email account?
This is to prevent autoreplies to our autoreplies to create new tickets and replies). For this purpose we have 2 addresses: - hm-ack, which is alias to /dev/null, i.e. deliverable black hole address. There is no much reason to use it in autoreplies, it's current use is rather "historical". I prefer to use unread or <>. - unread - this is unexisting address, so delivery to it will result in bounce from MTA.
For RIPE DBM we do this to avoid mail loops (I think - Oleg knows more about these mysteries than I do).
For hostmasters, the "From:" is actually <hostmaster@ripe.net>.
This is for human replies, not for autoreplies, except one case - when original message contains valid request.
I guess it makes sense for the "From:" to be <ris@ripe.net> in this case.
For autoreplies, I'd rather not to use such address in From:, although it could be used in Reply-To:.
If I were a user and needed to add info to a ticket or query it's status, it would be most convenient if I could reply to the first (auto)reply to my initial message, as that ensures I get the ticket number right.
This is how the OPS & TT-OPS ticketing systems work.
(ok the tt ticketing system, currently doesn't autoreply, but if it would, it would send one "From: tt-ops")
-- Shane Kerr RIPE NCC
-- Oleg Muravskiy Software Engineer RIPE NCC
participants (4)
-
Henk Uijterwaal (RIPE NCC) -
Oleg Muravskiy -
Rene Wilhelm -
Shane Kerr