23 Jul
2004
23 Jul
'04
6:10 p.m.
No, but people tend to reply to the last mail they have in their files, if you use something like hm-ack@r.n it looks as if a human will read it.
We have an address for this, called <unread@ripe.net>.
Why does the autoresponse have to come from an unread email account? If I were a user and needed to add info to a ticket or query it's status, it would be most convenient if I could reply to the first (auto)reply to my initial message, as that ensures I get the ticket number right. This is how the OPS & TT-OPS ticketing systems work. (ok the tt ticketing system, currently doesn't autoreply, but if it would, it would send one "From: tt-ops") -- Rene