On Fri, 23 Jul 2004, Rene Wilhelm wrote:
No, but people tend to reply to the last mail they have in their files, if you use something like hm-ack@r.n it looks as if a human will read it.
We have an address for this, called <unread@ripe.net>.
Why does the autoresponse have to come from an unread email account?
If I were a user and needed to add info to a ticket or query it's status, it would be most convenient if I could reply to the first (auto)reply to my initial message, as that ensures I get the ticket number right.
Can't we do that with a reply-to field? I don't really care where the mail comes from, as long as it is clear how to respond. Henk ------------------------------------------------------------------------------ Henk Uijterwaal Email: henk.uijterwaal(at)ripe.net RIPE Network Coordination Centre http://www.amsterdamned.org/~henk P.O.Box 10096 Singel 258 Phone: +31.20.5354414 1001 EB Amsterdam 1016 AB Amsterdam Fax: +31.20.5354445 The Netherlands The Netherlands Mobile: +31.6.55861746 ------------------------------------------------------------------------------ Process and Procedure are the last hiding place of people without the wit and wisdom to do their job properly. (David Brent).