My wishlist for RIS (and if/when it moves to xrtt, OPS) ticketing system is to be able to check the status and all correspondence on a particular ticket, regardless of receiving yes or all e-mail coming in to the queue.
This is the funtionality I expect to see as well. I have already sent a request to SED to allow people (who are in ris list) to use xrtt. When they enable it, I assume you would be able see all RIS related tickets.
For the *current* ops ticketing system one can see the status via the iii pages, or by doing a "req -show <ticketno>" on the command line (and "reqq" shows open ticket queue)
I don't know xrtt, but similar functionality would be quite nice.
Me neither. In SED, I guess only Timur looks like the guru of xrtt. Arife