Rene Wilhelm wrote:
No, but people tend to reply to the last mail they have in their files, if you use something like hm-ack@r.n it looks as if a human will read it.
We have an address for this, called <unread@ripe.net>.
Why does the autoresponse have to come from an unread email account?
For RIPE DBM we do this to avoid mail loops (I think - Oleg knows more about these mysteries than I do). For hostmasters, the "From:" is actually <hostmaster@ripe.net>. I guess it makes sense for the "From:" to be <ris@ripe.net> in this case.
If I were a user and needed to add info to a ticket or query it's status, it would be most convenient if I could reply to the first (auto)reply to my initial message, as that ensures I get the ticket number right.
This is how the OPS & TT-OPS ticketing systems work.
(ok the tt ticketing system, currently doesn't autoreply, but if it would, it would send one "From: tt-ops")
-- Shane Kerr RIPE NCC