Dear colleagues, The Oxford Internet Institute (OII) report on the results of the RIPE NCC Survey 2013 is now published. The full report as well as the raw data containing all statistics and responses to open questions are available at: https://www.ripe.net/survey2013 The results of the survey will help us to improve our services and shape our strategy for the years ahead. In the short term, the results will be used to develop the RIPE NCC Draft Activity Plan and Budget 2014, which will be published for the RIPE NCC membership in the next week. This survey was launched at the RIPE 66 Meeting and conducted by the OII to ensure independent analysis and anonymity for respondents. Over 3,000 people responded to the survey, including from 75 of the 76 countries in our service region. This means the 2013 survey received by far the biggest number of responses to any RIPE NCC survey. The survey was open to RIPE NCC members as well as other interested parties from our service region and beyond. I would like to thank all who participated for their feedback in what is a very important project for the RIPE NCC. We hope you will take the time to read the survey results. If you have feedback, please email us at <survey2013@ripe.net>. Kind regards, Serge Radovcic Chief Communications Officer RIPE NCC