Dear colleagues, I'd like to give you an update on the RIPE NCC Survey 2013. Firstly, I would like to thank all those who responded to the survey. Over 3,000 people from 114 countries participated, including from 75 of the 76 countries in our service region. This is by far the biggest and most diverse response we've had to any of our surveys. Most importantly, it gives us a huge amount of feedback on our services and activities which we can use to improve our offerings and develop our strategy for the years ahead. Work on the RIPE NCC Survey 2013 began with focus groups and interviews that were carried out by independent consultants Desiree Miloshevic and John Earls. The questions in the survey come mainly from the concerns and areas of interest raised in these meetings by members of the RIPE NCC and other interested parties such as government and law enforcement representatives. The survey itself was conducted on our behalf by the Oxford Internet Institute (OII). The OII has sent the raw survey data with all identifying information removed to the RIPE NCC. All the raw statistical data and open comments will be included in the main survey report, which will be shared by the OII in the coming weeks. A report on the focus groups and interviews written by the independent consultants will also be included with the survey report. We are currently using the survey data to develop the Draft RIPE NCC Activity Plan and Budget 2014. This document outlines all the activities the RIPE NCC proposes to undertake in 2014, along with their associated costs. It will be published and announced to the membership in September. Members will be asked to discuss and give feedback on the Draft Activity Plan and Budget via the members-discuss mailing list. The document will be further discussed at the RIPE NCC General Meeting, which takes place on 16 October 2013. The RIPE NCC Executive Board will incorporate the feedback received into the final Activity Plan and Budget, which will be finalised in December. If you have any questions about the survey, or the Draft Activity Plan and Budget, please respond to this email. Kind regards, Axel Pawlik Managing Director RIPE NCC