[Apologies for duplicate messages.] Dear members and stakeholders, You may be aware that the RIPE NCC recently announced that we have commissioned KPMG to independently carry out a member and stakeholder survey on our behalf to take place from 1 September to 1 November 2002. The aim of this survey is to gather information from RIPE NCC members and stakeholders to help the RIPE NCC plan and improve its services to the membership. We would therefore like to invite you to participate in this survey by filling out and returning the survey forms to KPMG by 31st October. All responses go directly to KPMG and the source or identity of any input to the survey will remain confidential. The full details regarding this project can be found on our web site at: http://www.ripe.net/survey2002 Here you will find the Members Survey form, the Stakeholder Survey form and information for respondents. John Earls from KPMG will be coordinating this project. He will attend the RIPE 43 Meeting in Rhodes and will be available to discuss the survey with you in further detail. During September and October, John will be visiting a number of cities in the RIPE NCC service region to talk face to face with randomly selected members and stakeholders. In each city he has also scheduled a late afternoon opportunity for an informal discussion open to all members of the RIPE NCC. These open forums will allow those who attend to raise issues that they believe should be considered in the RIPE NCC future planning process. The schedule of locations and dates for these meetings can also be found on our web site at: http://www.ripe.net/survey2002/locations.html We will be sending out additional information over the next few weeks. If you do not feel that you are the correct person from your organisation to respond to the survey, please forward this information to the appropriate colleague. The RIPE NCC is dedicated to serving the needs of all its members and the Internet Community. Your participation in this survey is therefore greatly valued. Thank you in advance for your support. Kind regards, Axel Pawlik Managing Director RIPE Network Coordination Centre --