March 1993 - ripe-list - mailman.ripe.net

Internet Talk Radio, current status
by Andreas Schachtner 25 Mar '93

25 Mar '93

Hello, just to keep you informed: Currently we have spoolers in countries: AT CH CZ DE ES FI FR GB IE IT NL SK Any more welcome ... Andreas Schachtner afs(a)Germany.EU.net

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Re: Version 3.0 NIR.status.report available
by Anne Lord 25 Mar '93

25 Mar '93

%%%%%%%% Forwarded message %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% Date: Thu, 25 Mar 93 12:39:59 GMT From: Jill.Foster @ newcastle.ac.uk Subject: Version 3.0 NIR.status.report available To: ripe-list @ ripe.net Some of you may be interested in the following: Version 3.0 of the NIR Status Report (24th March 1993) is now available via anonymous ftp from: mailbase.ac.uk filename: /pub/nir/nir.status.report It is about 8000 lines long. This report includes information on NIR (networked information retrieval) Tools such as archie, gopher, WAIS and World Wide Web and NIR Groups. It includes new appendices and will be discussed at the NIR WG meeting at the IETF (Internet Engineering Task Force) next week. It is the result of a joint RARE/IETF WG. -- Jill Foster ------- End of Forwarded Message

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New RIPE document announcement: ripe-84 "RIPE NCC Funding"
by Daniel Karrenberg 25 Mar '93

25 Mar '93

RIPE Document Announcement ---------------------------------- A new document is now available from the RIPE document store. Ref: ripe-84 Title: RIPE NCC Funding Author: Rob Blokzijl, Daniel Karrenberg Date: 25 March 1993 Format: PS=45393 TXT=18595 bytes Short content description ------------------------- The RIPE Network Coordination Centre supports all those RIPE activities which cannot be effectively performed by volunteers from the participating organisations. The RIPE NCC started operation in the second quarter of 1992 and currently has 3 permanent staff members. The RARE association provides the legal and financial framework for the NCC. Funding for the first year of operation of the NCC has been provided by EARN, the full national members of RARE, Israel and EUnet. These organisations have agreed to guarantee funding of NCC operation during the remaining three quarters of 1993. At the same time they have expressed that -while they guarantee continued funding- it is imperative that the remaining European Internet service providers start contributing to NCC funding as soon as possible. As all European Internet service providers benefit from NCC services, the costs should be shared appropriately. Because of this RIPE seeks to establish agreement about a funding model among European Internet service providers and other organisations interested in contributing. In this paper, an attempt is made to analyse the problem by categorising the services and user communities of the NCC, discuss some of the possible options, and to arrive at an agreed framework for RIPE NCC funding. FTP Access ---------- All RIPE documents and Internet RFC`s are available via anonymous FTP from host ftp.ripe.net. Type "ftp ftp.ripe.net". Login with username "anonymous" supplying your email address as the password. After logging in, type "cd ripe/docs/ripe-docs" followed by the command "get <filename>". For example "get ripe-84.txt". Electronic Mail Retrieval of Documents -------------------------------------- Documents can also be retrieved from the RIPE document store using a mail server program. For more information on how to use the program, send email to: mail-server(a)ripe.net with "send HELP" in the body text. RIPE NCC Interactive Information Server --------------------------------------- Type "telnet host info.ripe.net". This is a menu driven service allows the document store to be browsed. After reading documents you are prompted as to whether you would like to receive an email copy of the document you have just read. If you would, you simply enter your email address and the document will be mailed to you. Below are details of alternative methods of access. Gopher Access ------------- The same documents are available via a "gopher" server at "gopher gopher.ripe.net". WAIS Access ----------- There is also a "WAIS" server at wais.ripe.net, where there is a WAIS index for RIPE documents "ripe-docs.src" WWW Access ---------- For those who wish to add this home page at the RIPE NCC to their own customized home pages, it can be accessed as: http://www.ripe.net./local/spool/www/default.html MIME Mail Reader ---------------- Below is the data which will enable a MIME compliant Mail Reader implementation to automatically retrieve the ASCII version of the RIPE document. --NextPart Content-Type: Multipart/Alternative; Boundary="OtherAccess" --OtherAccess Content-Type: Message/External-body; access-type="mail-server"; server="mail-server(a)ripe.net" Content-Type: text/plain SEND ripe-84.txt --OtherAccess Content-Type: Message/External-body; name="ripe-84.txt"; site="ftp.ripe.net"; access-type="anon-ftp"; directory="ripe-docs/docs" Content-Type: text/plain --OtherAccess-- --NextPart-- If you have any queries regarding any of the above, then please send email to ncc(a)ripe.net.

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Version 3.0 NIR.status.report available
by Jill.Foster＠newcastle.ac.uk 25 Mar '93

25 Mar '93

Some of you may be interested in the following: Version 3.0 of the NIR Status Report (24th March 1993) is now available via anonymous ftp from: mailbase.ac.uk filename: /pub/nir/nir.status.report It is about 8000 lines long. This report includes information on NIR (networked information retrieval) Tools such as archie, gopher, WAIS and World Wide Web and NIR Groups. It includes new appendices and will be discussed at the NIR WG meeting at the IETF (Internet Engineering Task Force) next week. It is the result of a joint RARE/IETF WG. -- Jill Foster

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New RIPE document announcement
by Anne Lord 24 Mar '93

24 Mar '93

Revised RIPE Document Announcement ---------------------------------- A revised document is now available from the RIPE document store. Ref: ripe-83 Title: European Internet Network Number Application Form Title: and Supporting Notes Author: Anne Lord, Daniel Karrenberg Date: 24 March 1993 Format: PS=59527 TXT=25163 bytes Obsoletes: ripe-48.txt Short content description ------------------------- This document is the new European IP network number request form and supporting documentation, the basic format of which was agreed at RIPE 13 in Paris and subsequently at RIPE 14 in Prague. FTP Access ---------- All RIPE documents and Internet RFC`s are available via anonymous FTP from host ftp.ripe.net. Type "ftp ftp.ripe.net". Login with username "anonymous" supplying your email address as the password. After logging in, type "cd ripe/docs/ripe-docs" followed by the command "get <filename>". For example "get ripe-83.txt". Electronic Mail Retrieval of Documents -------------------------------------- Documents can also be retrieved from the RIPE document store using a mail server program. For more information on how to use the program, send email to: mail-server(a)ripe.net with "send HELP" in the body text. RIPE NCC Interactive Information Server --------------------------------------- Type "telnet host info.ripe.net". This is a menu driven service allows the document store to be browsed. After reading documents you are prompted as to whether you would like to receive an email copy of the document you have just read. If you would, you simply enter your email address and the document will be mailed to you. Below are details of alternative methods of access. Gopher Access ------------- The same documents are available via a "gopher" server at "gopher gopher.ripe.net". WAIS Access ----------- There is also a "WAIS" server at wais.ripe.net, where there is a WAIS index for RIPE documents "ripe-docs.src" WWW Access ---------- For those who wish to add this home page at the RIPE NCC to their own customized home pages, it can be accessed as: http://www.ripe.net./local/spool/www/default.html MIME Mail Reader ---------------- Below is the data which will enable a MIME compliant Mail Reader implementation to automatically retrieve the ASCII version of the RIPE document. --NextPart Content-Type: Multipart/Alternative; Boundary="OtherAccess" --OtherAccess Content-Type: Message/External-body; access-type="mail-server"; server="mail-server(a)ripe.net" Content-Type: text/plain SEND <type name of file you wanthere> --OtherAccess Content-Type: Message/External-body; name="<insert name of file here"; site="ftp.ripe.net"; access-type="anon-ftp"; directory="ripe-docs/docs" Content-Type: text/plain --OtherAccess-- --NextPart-- If you have any queries regarding any of the above, then please send email to ncc(a)ripe.net.

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Wrong Message Forwarded
by Daniel Karrenberg 23 Mar '93

23 Mar '93

Sorry folks, I just forwarded a wrong message from Bernhard to the list. This tells me I shouldn't be working this time of day. Disregard. Daniel

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Internet Talk Radio, bits of information
by afs＠walhalla.Germany.EU.net 22 Mar '93

22 Mar '93

[This is a message, I got from Carl Malamud. Andreas Schachtner ] ------- Forwarded Message I was kind of hoping to defer an announcement on this project until IETF week, but the publicity mill is moving fast enough that a note seems more appropriate now. On March 31, I'm launching a new service on the Internet called Internet Talk Radio. Internet Talk Radio is a "radio" metaphor: professionally produced radio programs that show up on the net as audio files. You can multicast them, or you can simply FTP the files and play. All I'm doing is producing the information and you are free to distribute at will using the protocol of your choice and to change the encoding format of the data to suit your computing platform. Distribution starts from UUNET and fans out to regional networks in an attempt to try and avoid excessive duplicate transfers. If you're a local net, you should contact your service provider. If you're a service provider, send mail to info(a)radio.com and I'll send you back instructions. If you're in Europe, mcsun at EUnet will be the initial spool point. If you're in Japan, WIDE and IIJ will do distribution. If you're a Alternet customer, you'll simply anonymous FTP from UUNET. We are not using the MBONE, although the networks that constitute the MBONE is certainly welcome to use that distribution medium if they feel that it is appropriate. The first show is "Geek of the Week" (;-), an interview show with members of the community. The program will be around a half-hour (e.g., 15 Mbytes in standard PCM, 8000 sample, 8 bit, mu-law encoding). The program is sponsored by Sun Microsystems and O'Reilly & Associates. Before the ugly spectre of AUP violations flames up .... we use a National Public Radio-style ack scheme consisting of just a couple of sentences. Indications from at least two of the large government networks are that we are compliant with their Appropriate Use Policies. No need to do anything now ... the service doesn't start until March 31. I will give a 30-minute talk at the IETF on April 1 to explain this new service and to answer questions. I figured since the New York Times is running an article on this, its probably appropriate to at least get some preliminary information out to the net. Send Inquiries to: info(a)radio.com Carl Malamud Internet Talk Radio "Flame of the Internet"

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Internet Talk Radio, distribution in Europe
by Andreas Schachtner 22 Mar '93

22 Mar '93

Hello, as some of you might know, Internet Talk Radio, a ~ 30 min. radio program distributed over the Internet is about to start in a couple of days. Internet Talk Radio ist distributed in a coordinated manner, distribution starting at uunet. For Europe, EUnet is the primary spooler. I plan to install a secondary spooler in every country interested. More than one secondary spooler per country will only be installed in exceptional cases. Tertiary spooler will get the data from the secondary in its country. In order to give wide open access to the files, secondary spooler have to give the files at least to interested service providers in his country. Aside of this, secondary and tertiary spooler may give away the files to anyone they want. EUnet already has set up a distribution mechanism to cover some part of Europe. Appended you will find a list of secondary spoolers. If you are living in one of this countries, you may approach the secondary spooler or me directly to be registered as a tertiary. If your country isn't on the list, you can approach me directly to get registered as a secondary spooler. Spooling from mcsun.EU.net will be done via fsp, a ftp like program allowing transfer of files UDP based. Access lists on mcsun.EU.net will limit access to the files via fsp to registered secondary spoolers. Secondary spooler may consider to give access to the files to tertiaries via fsp, too. fsp can be obtained from several servers, one of them ftp.Germany.EU.net:~ftp/pub/network/inet/fsp. I'll forward a mail from Carl Malamud telling a little bit more about Internet Talk Radio to the RIPE list. If you are interested in becoming a secondary or tertiary spooler, pls send the completed template to me. The first program is expected to be in Europe on March 29th. Air date of the program is March 31st. Secondary and tertiary spooler may get the files prior to air date, but are not allowed to give it away to others before the air date. More information, on how to get the files from mcsun.EU.net will be sent to the secondary spooler at the end of this week. Regards, Andreas Schachtner afs(a)Germany.EU.net === ____ === EUnet Deutschland GmbH === / / / ___ ___ _/_ === Emil-Figge-Str. 80 === /---- / / / / /___/ / === D-W-4600 Dortmund 50 === /____ /___/ / / /___ / === ===== ===== Tel. +49 231 755 2444 ===== Connecting Europe since 1982 ===== Fax +49 231 755 2386 --------------------------------------------------------------------- itr-spooler: <hostname> The name of the ITR spooler (may be a CNAME as well). ip-address: a.b.c.d Guess what :-) If not provided, will use what's in the DNS. More than one line, if more than one address. level: 2 Usually, you are level 2 for the first round. If there already is a level 2 spooler in your country, you'll be fed by them. fed-by: <hostmane> The name of the spooler you are fed by. mcsun.EU.net for level 2 spooler feed: <hostname> The name of the host you feed with ITR files. More than one line if more than one hosts fed. country: <code> The trwo-letter ISO country code of the country the host is living in. admin-c: <name> The name of the administrative contact. This one has to ACK for entering or removing tertiaries, for example. <name> should be in the RIPE database. tech-c: <name> Will be contacted, if there are technical problems (spooler crash, ...). <name> should be in the RIPE database. --------------------------------------------------------------------- itr-spooler: mcsun.EU.net ip-address: 192.16.202.1 level: 1 feed: ftp.nluug.nl feed: pub.vse.cs feed: itr.iunet.it feed: itr.uknet.ac.uk feed: itr.Germany.EU.net country: EU admin-c: Piet Beertema admin-c: Andreas Schachtner tech-c: Piet Beertema itr-spooler: ftp.nluug.nl ip-address: 193.78.240.1 level: 2 fed-by: mcsun.EU.net country: NL admin-c: Martijn Roos Lindgreen tech-c: Martijn Roos Lindgreen itr-spooler: pub.vse.cs ip-address: 146.102.16.9 level: 2 fed-by: mcsun.EU.net country: CZ admin-c: Pavel Rosendorf tech-c: Milan Sterba remark: via EBONE itr-spooler: itr.iunet.it ip-address: 192.106.1.6 level: 2 fed-by: remark: fed by France, but no secondary for France yet country: IT admin-c: Joy Marino tech-c: Bruno Bigon tech-c: Alessandro Berni itr-spooler: itr.uknet.ac.uk ip-address: 192.91.199.2 ip-address: 192.91.199.5 level: 2 fed by: mcsun.EU.net country: GB remark: details above subject to experimental confirmation admin-c: Roy Thearle tech-c: Roy Thearle itr-spooler: itr.Germany.EU.net ip-address: 192.76.144.83 level: 2 fed-by: mcsun.EU.net country: DE admin-c: Andreas Schachtner admin-c: Ingo Dressler tech-c: Ingo Dressler itr-spooler: goya.uu.es ip-address: 138.4.2.2 level: 2 fed-by: mcsun.EU.net country: ES admin-c: Inmaculada Pindado tech-c: Inmaculada Pindado remark: via IXI itr-spooler: itr.eunet.co.at ip-address: 192.92.138.34 level: 2 fed-by: mcsun.eu.net country: AT admin-c: Georg Chytil tech-c: Georg Chytil remark: via EBONE itr-spooler: itr.IEunet.ie ip-address: 192.111.39.3 level: 2 fed-by: mcsun.EU.net country: IE admin-c: Michael Nowlan tech-c: Michael Nowlan itr-spooler: archive.EUnet.fi ip-address: 192.26.119.1 level: 2 fed-by: mcsun.EU.net feed: nic.funet.fi country: FI admin-c: Petri Ojala tech-c: Petri Ojala remark: via EBONE itr-spooler: nic.funet.fi ip-address: 128.214.6.100 level: 3 fed-by: archive.EUnet.fi country: FI admin-c: Petri Ojala tech-c: Petri Ojala --------------------------------------------------------------------- To: afs(a)Germany.EU.net Subject: Internet Talk Radion registration template <cy> itr-spooler: ip-address: level: fed-by: feed: country: admin-c: tech-c:

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Re: cisco TAC
by Michel Ghys 21 Mar '93

21 Mar '93

Hi Hank, As being with Richard Chapman the second person responsible for the certification program you talk about, I'd like to bring you some basic answers to your questions. Cisco's support model is internally divided into 2 'levels' of technical support. THe first level of support will help you correcting your config problems, will give you a quick answer in case your problem is a known problem, will help diagnose new problems and collect the right info,.... The second level will be involved in complex misbehaviours, will analyse traces, and finish diagnising the new problems to present a well defined problem to the development engineering, that will then fix it. The difference between the USA and Europe that you talk about is due to the fact that Cisco sells direct in the USA, and uses distributors in Europe. In Europe, the first level of support is given by the distributors and the local cisco field offices. The second level of support is done by a support team located in Brussels. The US TAC is also split internally into these 2 levels. The US customer sends e-mail to TAC(a)cisco.com. The transfer between level one and 2 is transparent for the customer and done following specific and efficient rules. In Europe, the customer calls his distributor, that accesses the second level team in Brussels when needed also following specific and defined rules. The world wide certification program will in the future allow some customers under specific conditions to contact the second level of support directly. Hope that basic description helps, Michel. > I assume most of you know of this: > > >In an effort to improve our responsiveness to service requests > >forwarded via electronic mail, we will be making a series of > >improvements over the coming months. We ask your cooperation and > >assistance in implementing these changes and enhancements. With few > >exceptions they will not require action on your part. They will, > >however, make available to you options that improve the speed and > >accuracy of our response. > > > >EFFECTIVE IMMEDIATELY Cisco Maintenance customers wishing to open a > >case with the Technical Assistance Center (TAC) should forward their > >requests to TAC(a)CISCO.COM. > > > >Beginning January 1st, 1993, we cannot guarantee responsiveness to > >other channels, i.e. cs(a)cisco.com. > > > >Electronic mail requests received by TAC(a)CISCO.COM between 8am and 5pm > >Pacific USA will be handled with the same responsiveness as telephone > >requests. Please note that Priority 1 - Network Down requests should > >be telephoned into the TAC for immediate action. > > > >FORMATTING your email with your service contract number, your name, > >telephone number, a brief one line problem/question description, and a > >case priority as the first 5 lines in your electronic mail will > >improve our responsiveness. For example: > > > >Cisco service contract number 92snt1234a > >First and last name Jane Doe > >Best number to contact you 415-555-1234 > >Problem/question description Cannot see Appletalk zones > >Case Priority 3 > > > >CASE PRIORITIES are defined as one of the following: > > > >Pri 1 Production network down, critical business impact > >Pri 2 Production net seriously degraded, serious impact > >Pri 3 Network degraded, noticeable impact to business > >Pri 4 General information, non production problems > > So we contacted our cisco distributor to get the official TAC number. > They then spoke to a person named Chapman in cisco who informed them > that we can't get one. Overseas customers have to first contact > their distributor/dealer and only through them can the TAC be approached. > This is because in order to speak to the TAC you not only need a > service contract number but also to be something they call > "TAC certified" - which means you know how to report problems to cisco > properly. In order to become TAC certified you have to undertake a cisco > course. My questions are: > > - do all USA companies go thru this TAC certification process or is this > just a European requirement? > - Has any European cisco user encountered this problem and what have > you done to be able to speak to the TAC directly? > > Thanks, > Hank Nussbacher > Israel > -- ------------------------ Michel Ghys Telephone : +32 2 643 26 26 Customer Engineering Analyst Direct number : +32 2 643 26 32 Fax : +32 2 643 26 27 Cisco Systems International e-mail : mghys(a)cisco.com 250 Avenue Louise BE - 1050 Brussels

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cisco TAC
by Hank Nussbacher 21 Mar '93

21 Mar '93

I assume most of you know of this: >In an effort to improve our responsiveness to service requests >forwarded via electronic mail, we will be making a series of >improvements over the coming months. We ask your cooperation and >assistance in implementing these changes and enhancements. With few >exceptions they will not require action on your part. They will, >however, make available to you options that improve the speed and >accuracy of our response. > >EFFECTIVE IMMEDIATELY Cisco Maintenance customers wishing to open a >case with the Technical Assistance Center (TAC) should forward their >requests to TAC(a)CISCO.COM. > >Beginning January 1st, 1993, we cannot guarantee responsiveness to >other channels, i.e. cs(a)cisco.com. > >Electronic mail requests received by TAC(a)CISCO.COM between 8am and 5pm >Pacific USA will be handled with the same responsiveness as telephone >requests. Please note that Priority 1 - Network Down requests should >be telephoned into the TAC for immediate action. > >FORMATTING your email with your service contract number, your name, >telephone number, a brief one line problem/question description, and a >case priority as the first 5 lines in your electronic mail will >improve our responsiveness. For example: > >Cisco service contract number 92snt1234a >First and last name Jane Doe >Best number to contact you 415-555-1234 >Problem/question description Cannot see Appletalk zones >Case Priority 3 > >CASE PRIORITIES are defined as one of the following: > >Pri 1 Production network down, critical business impact >Pri 2 Production net seriously degraded, serious impact >Pri 3 Network degraded, noticeable impact to business >Pri 4 General information, non production problems So we contacted our cisco distributor to get the official TAC number. They then spoke to a person named Chapman in cisco who informed them that we can't get one. Overseas customers have to first contact their distributor/dealer and only through them can the TAC be approached. This is because in order to speak to the TAC you not only need a service contract number but also to be something they call "TAC certified" - which means you know how to report problems to cisco properly. In order to become TAC certified you have to undertake a cisco course. My questions are: - do all USA companies go thru this TAC certification process or is this just a European requirement? - Has any European cisco user encountered this problem and what have you done to be able to speak to the TAC directly? Thanks, Hank Nussbacher Israel

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