Dear Customer, I hope this message finds you well. I am writing to sincerely apologize for the unexpected delay in the wire transfer of funds that we had previously initiated. I regret to inform you that our company recently experienced a devastating fire outbreak, resulting in the loss of crucial documentation, including the records related to your transaction. First and foremost, please accept my deepest apologies for any inconvenience or frustration this delay may have caused you. We understand the importance of your funds and the urgency in completing the transfer within the agreed timeframe. Upon discovering the extent of the damage caused by the fire, our team promptly initiated a comprehensive investigation and recovery process. We have been working diligently to reconstruct the lost documentation and restore our systems to full functionality. In doing so, we have encountered unforeseen challenges and delays that have impacted our ability to process transactions efficiently. Rest assured that we are making every effort to rectify this situation as quickly as possible. Our dedicated team is working around the clock to reconstruct the necessary documentation and ensure the wire transfer of your funds is carried out without further delay. We understand the gravity of the situation and the need for urgency. As a gesture of good faith, we would like to offer our sincere apologies by waiving any wire transfer fees associated with this transaction and proceed with the wire transfers without any further delays. Please reconfirm the amount ($988,300) Nine hundred and eighty-eight thousand three hundred United State dollars, and revert to us, so as to instruct barrister Steve to get you a new wire transfer form from the Bank Once again, I apologize for any inconvenience caused by this unfortunate event. We deeply regret the delay and assure you that we are taking the necessary steps to prevent such incidents from occurring in the future. Thank you for your understanding and cooperation. Sincerely, VANX Real Estate GmbH, Löberenstrasse 47, 6300 Zug, Switzerland