Troubleshooting USB stick issues - reaching out
Dear colleagues, recently, some of the third version of RIPE Atlas probes have had an issue with their USB sticks. We're still investigating what may be causing this issue, and in the meantime we have a possible solution, outlined in this RIPE Labs article (and below in the email) https://labs.ripe.net/Members/philip_homburg/troubleshooting-ripe-atlas-prob... These steps might not be a surprise to the users on this list, but on the 4th of July we reached out to almost 5000 hosts of "abandoned" probes, and we see immediate positive results! As you can see from some screenshots I quickly made, number of active probes have increased - from 8883 on 1st July, to 9323 this morning. Allowing for normal fluctuations, this is still a considerable increase -- and we are grateful! Thank you for all the effort that you put into keeping the RIPE Atlas network strong by keeping your probes connected. Kind regards, Vesna (and the RIPE Atlas team) === Steps to power-cycle probe without USB stick: 1. Unplug the probe from its power source 2. Remove the USB stick from the probe 3. Plug in the probe WITHOUT the USB stick 4. Wait for ten minutes 5. Insert the USB stick After an hour, check SOS-messages & "Status" tab Note: Only on a network with working DHCP. If you have configured probe to use static IP, this setting would be lost if trying the steps. If this didn't help, try using a new, brand-name USB stick that is at least 4GB in size (it does not need any preparation but its contents will be erased so make sure it does not store anything crucial) If the problem is still there, please contact us at atlas@ripe.net
Hi, One other solution is to format the USB then plug it back to the atlas. It's quicker. Thank you Budiwijaya On Fri, Jul 8, 2016 at 12:54 PM, Vesna Manojlovic <BECHA@ripe.net> wrote:
Dear colleagues,
recently, some of the third version of RIPE Atlas probes have had an issue with their USB sticks.
We're still investigating what may be causing this issue, and in the meantime we have a possible solution, outlined in this RIPE Labs article (and below in the email) https://labs.ripe.net/Members/philip_homburg/troubleshooting-ripe-atlas-prob...
These steps might not be a surprise to the users on this list, but on the 4th of July we reached out to almost 5000 hosts of "abandoned" probes, and we see immediate positive results!
As you can see from some screenshots I quickly made, number of active probes have increased - from 8883 on 1st July, to 9323 this morning. Allowing for normal fluctuations, this is still a considerable increase -- and we are grateful!
Thank you for all the effort that you put into keeping the RIPE Atlas network strong by keeping your probes connected.
Kind regards, Vesna (and the RIPE Atlas team)
===
Steps to power-cycle probe without USB stick:
1. Unplug the probe from its power source 2. Remove the USB stick from the probe 3. Plug in the probe WITHOUT the USB stick 4. Wait for ten minutes 5. Insert the USB stick
After an hour, check SOS-messages & "Status" tab
Note: Only on a network with working DHCP. If you have configured probe to use static IP, this setting would be lost if trying the steps.
If this didn't help, try using a new, brand-name USB stick that is at least 4GB in size (it does not need any preparation but its contents will be erased so make sure it does not store anything crucial)
If the problem is still there, please contact us at atlas@ripe.net
Hi, I have replaced the usb sticks on both of my atlas probes. They seem to eat a stick once a year (SanDisk) I`m unable to recover the stick so it really seems broken. (input/output error on Ubuntu Notebook as wel) Greetings, Raymon
Hi,
One other solution is to format the USB then plug it back to the atlas. It's quicker.
Thank you Budiwijaya
On Fri, Jul 8, 2016 at 12:54 PM, Vesna Manojlovic <BECHA@ripe.net> wrote:
Dear colleagues,
recently, some of the third version of RIPE Atlas probes have had an issue with their USB sticks.
We're still investigating what may be causing this issue, and in the meantime we have a possible solution, outlined in this RIPE Labs article (and below in the email) https://labs.ripe.net/Members/philip_homburg/troubleshooting-ripe-atlas-prob...
These steps might not be a surprise to the users on this list, but on the 4th of July we reached out to almost 5000 hosts of "abandoned" probes, and we see immediate positive results!
As you can see from some screenshots I quickly made, number of active probes have increased - from 8883 on 1st July, to 9323 this morning. Allowing for normal fluctuations, this is still a considerable increase -- and we are grateful!
Thank you for all the effort that you put into keeping the RIPE Atlas network strong by keeping your probes connected.
Kind regards, Vesna (and the RIPE Atlas team)
===
Steps to power-cycle probe without USB stick:
1. Unplug the probe from its power source 2. Remove the USB stick from the probe 3. Plug in the probe WITHOUT the USB stick 4. Wait for ten minutes 5. Insert the USB stick
After an hour, check SOS-messages & "Status" tab
Note: Only on a network with working DHCP. If you have configured probe to use static IP, this setting would be lost if trying the steps.
If this didn't help, try using a new, brand-name USB stick that is at least 4GB in size (it does not need any preparation but its contents will be erased so make sure it does not store anything crucial)
If the problem is still there, please contact us at atlas@ripe.net
participants (3)
-
Budiwijaya -
Raymon van der Meijden -
Vesna Manojlovic