Hello, In general, for issues like this please write to the ticketised customer services address atlas@ripe.net instead of this public list. We'll contact you privately about the details of this specific issue. Regards, Robert On 2014.05.27. 9:50, Vincent Roussillat wrote:

Hello

I've received my probe #16969 yesterday, registered it and tried to connect it behind my Orange Livebox here in France. It doesn't succeed to get connected and even doesn't get an IP from the DHCP server of my box (which delivers IP address to my other devices). I have tried this morning to connect it to another Internet access, at work and this failed too. Led #4 remains blinking.

I can see in MyAtlas interface that the probe got connected just after the first boot, as I can see to request to DNS servers logged in the interface. May be, an upgrade began and got interrupted, leaving the probe in a strange state, I don't know...

Anyway, what should I do now ? Request another probe ? Send this one back to the RIPE ? If so, where should I send it ?

Regards.