Hi, Your destination is not responding to ICMP (ping/traceroute). This is not an Atlas issue. Dave Op ma 24 jun. 2019 om 08:50 schreef <kiran.gunana@colruytgroup.com>:

Hello,

Can some one help me with the reason behind me always getting RTT unreachable and packet loss 100% for every probe I choose to monitor one our service from internet in belgium.

Is there something I am not doing right or can guid me a better way of doing it. Even though there is 100% packet loss , my credit balance is still being consumed.

[image: inline_55_1561359035868_0.png]

*Kiran Gunana * *Network Engineer* kiran.gunana@colruytgroup.com T +32 2 363 55 45 (Ext : 55711)

Colruyt Group Edingensesteenweg 196 - 1500 Halle www.colruytgroup.com

*LinkedIn* <https://www.linkedin.com/company/16721?trk=tyah&trkInfo=clickedVertical%3Acompany%2CentityType%3AentityHistoryName%2CclickedEntityId%3Acompany_company_16721%2Cidx%3A0> *Twitter* <https://twitter.com/colruytgroup>

*Dit bericht is onderworpen aan de voorwaarden beschikbaar op onze website <http://www.colruytgroup.com/nl/algemene-voorwaarden>Ce message est soumis aux conditions disponibles sur notre site web <http://www.colruytgroup.com/fr/conditions-g%C3%A9n%C3%A9rales>This message is subject to the terms and conditions available on our website <http://www.colruytgroup.com/en/terms-use>*

The IP Address in the subject isn’t valid so if you’re using that, it isn’t going to work. Your Credits are being used because the Probes are still doing the job you’ve instructed them to do. It isn’t their fault that the IP Address is invalid/unreachable. From: ripe-atlas <ripe-atlas-bounces@ripe.net> On Behalf Of kiran.gunana@colruytgroup.com Sent: 24 June 2019 07:51 To: ripe-atlas@ripe.net Subject: [atlas] any clue rtt unreachable packet loss 100% com234.476.249 Hello, Can some one help me with the reason behind me always getting RTT unreachable and packet loss 100% for every probe I choose to monitor one our service from internet in belgium. Is there something I am not doing right or can guid me a better way of doing it. Even though there is 100% packet loss , my credit balance is still being consumed. [inline_55_1561359035868_0.png] Kiran Gunana Network Engineer kiran.gunana@colruytgroup.com<mailto:kiran.gunana@colruytgroup.com> T +32 2 363 55 45 (Ext : 55711) Colruyt Group Edingensesteenweg 196 - 1500 Halle www.colruytgroup.com<http://www.colruytgroup.com/> LinkedIn<https://www.linkedin.com/company/16721?trk=tyah&trkInfo=clickedVertical%3Acompany%2CentityType%3AentityHistoryName%2CclickedEntityId%3Acompany_company_16721%2Cidx%3A0> Twitter<https://twitter.com/colruytgroup> Dit bericht is onderworpen aan de voorwaarden beschikbaar op onze website<http://www.colruytgroup.com/nl/algemene-voorwaarden> Ce message est soumis aux conditions disponibles sur notre site web<http://www.colruytgroup.com/fr/conditions-g%C3%A9n%C3%A9rales> This message is subject to the terms and conditions available on our website<http://www.colruytgroup.com/en/terms-use> -- This message has been scanned for viruses and dangerous content by: HA Hosting Mail Gateway and is believed to be clean.