problem with connection to network
Hello! I have problem with my probe v3 (ID 11003, FW 4520). First i used DHCP (at Home, for tests), all was worked fine. Then i reconfigure my probe to Static IP (by manual). Static IP necessary to install my probe 24/7/365 in server room. We don't use DHCP. But probe can't connect to network... I brought probe to home, connect to DHCP network. Router give IP to probe. But probe still disconnected on atlas.ripe.net at least 3 hours... LEDs: 1 - ON 2 - OFF 3 - Slow blink 4 - ON 5 - ON Power reset - no result. Try to change Router cfg (ip, dns, mask) - no result. Probe still disconnected. I read, that if set static IP - probe try to test setting. By LEDs - "Network test"? But 3+ hours "Network test"? DHCP work correctly (Router - Zyxell Keenetic, last firmware), PC work without problems on full autoconfiguration (IP, mask, gateway, DNS) Can you help me? P.S. Sorry for my english, i'm from Ukraine -- С уважением, Дмитрий Личный блог: www.weblance.com.ua Хобби: www.mukachevo.net Работа: www.dovgolit.com
Hi Dmitry! I had a very similar issue when I was using faulty and cheap USB charger: probe was somehow working and sometimes even blinking the light, but never connected to Atlas network. Please try using more powerful USB adapter -- that might help. Regards, Boris Rozenshteyn On Sun, May 26, 2013 at 10:00 AM, Дмитрий Сергеевич <sdimonius@gmail.com>wrote:
Hello!
I have problem with my probe v3 (ID 11003, FW 4520).
First i used DHCP (at Home, for tests), all was worked fine.
Then i reconfigure my probe to Static IP (by manual). Static IP necessary to install my probe 24/7/365 in server room. We don't use DHCP.
But probe can't connect to network...
I brought probe to home, connect to DHCP network. Router give IP to probe. But probe still disconnected on atlas.ripe.net at least 3 hours...
LEDs: 1 - ON 2 - OFF 3 - Slow blink 4 - ON 5 - ON
Power reset - no result. Try to change Router cfg (ip, dns, mask) - no result. Probe still disconnected.
I read, that if set static IP - probe try to test setting.
By LEDs - "Network test"? But 3+ hours "Network test"?
DHCP work correctly (Router - Zyxell Keenetic, last firmware), PC work without problems on full autoconfiguration (IP, mask, gateway, DNS)
Can you help me?
P.S. Sorry for my english, i'm from Ukraine
-- С уважением, Дмитрий Личный блог: www.weblance.com.ua Хобби: www.mukachevo.net Работа: www.dovgolit.com
Hello, Thanks for your email and update. It would appear there is something on the network that is blocking the probe from connecting outside the network. If a probe has been assigned a Static IP and for some reason that is not reachable, the probe will automatically fall back to DHCP. As this is not happening, there must be something blocking it. The probe is currently configured via DHCP, again, this is not allowing the probe to connect outside your network. Please ensure port 443 is fully open and all firewall/security rules have been adjusted accordingly. Please take a look at our FAQ for more troubleshooting steps: https://atlas.ripe.net/about/faq/ If you do have any further questions, please do not hesitate to contact us. Thank you for taking the time to host an Atlas probe. Kind Regards, Alastair Strachan RIPE Atlas Team ============================================================ Take the RIPE NCC Survey 2013 and tell the RIPE NCC what you think! Participants will be entered into prize draws to win an iPad. https://www.ripe.net/survey2013 ============================================================= On Sun May 26 16:01:00 2013, sdimonius@gmail.com wrote:
Hello!
I have problem with my probe v3 (ID 11003, FW 4520).
First i used DHCP (at Home, for tests), all was worked fine.
Then i reconfigure my probe to Static IP (by manual). Static IP necessary to install my probe 24/7/365 in server room. We don't use DHCP.
But probe can't connect to network...
I brought probe to home, connect to DHCP network. Router give IP to probe. But probe still disconnected on atlas.ripe.net at least 3 hours...
LEDs: 1 - ON 2 - OFF 3 - Slow blink 4 - ON 5 - ON
Power reset - no result. Try to change Router cfg (ip, dns, mask) - no result. Probe still disconnected.
I read, that if set static IP - probe try to test setting.
By LEDs - "Network test"? But 3+ hours "Network test"?
DHCP work correctly (Router - Zyxell Keenetic, last firmware), PC work without problems on full autoconfiguration (IP, mask, gateway, DNS)
Can you help me?
P.S. Sorry for my english, i'm from Ukraine
participants (3)
-
Alastair Strachan -
Boris Rozenshteyn -
Дмитрий Сергеевич