Hi, On 2013.05.23. 13:41, Alex Saroyan wrote:
Hi,
I'm not sure, but seems that if the probe was initially assigned to ambassador then ambassador assigned to the host the probe in not appearing in host's account.
Example 1 Probe F81A674D7482 was assigned to levon.avagyan@gmail.com by me ambassador alex.saroyan@gmail.com. In Ambassador page I see this probe as "Online, not hosted", and host does not see the probe on his account at all.
That means it's plugged in, but the host did not register it yet. He/she will not see the probe in his/her list until then.
Example 2 Probe A0F3C1C44063 was assigned to surenispiryan@gmail.com again by me ambassador alex.saroyan@gmail.com. He didn't connect the probe yet to network. In Ambassador page I see the probe status "Applied" and host does not see the probe in his account under "my probes" at all.
This person applied/registered. As long as the MAC+email combination matches what the ambassador said, the process is automatic in about 30 minutes. If they don't match we have to do something manually, so it takes more time. Hope this explains, Robert
Regards. /Alex