New functionality for managing support tickets
Dear colleagues, We are pleased to announce that we have recently deployed new functionality for managing your support tickets in the LIR Portal. You can access this area of the LIR Portal via: https://my.ripe.net/#/tickets Following feedback from the community in 2021, we have expanded the scope of tickets visible to include tickets that have recently been closed. We have added additional details including, but not limited to, the status of a ticket, the ticket history, and an indication of when there was last activity on a ticket. You can read the following RIPE Labs article for more detailed information: https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/ We are keen to hear what you think about these improvements. Let us know below the article on RIPE Labs or on this mailing list. The new functionality will be included in our quarterly usability testing of the LIR Portal and, if there is sufficient interest, we will schedule an Open House event to continue the conversation. Kind regards, Matt Parker Business Analyst RIPE Network Coordination Centre
Dear colleagues, In February we deployed new functionality for managing your support tickets in the LIR Portal. Now that you've had some time to integrate this into your workflows, we would like to hear your opinions and any suggestions for further improvements. You can share feedback on either the RIPE NCC Membership Discussion or RIPE NCC Services Working Group (WG) mailing lists, or leave a comment below my article on RIPE Labs: https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/ Kind regards, Matt Parker Business Analyst RIPE Network Coordination Centre -------- Forwarded Message -------- Subject: [ncc-services-wg] New functionality for managing support tickets Date: Tue, 1 Feb 2022 11:54:59 +0100 From: Matt Parker <mparker@ripe.net> To: NCC Services WG <ncc-services-wg@ripe.net> Dear colleagues, We are pleased to announce that we have recently deployed new functionality for managing your support tickets in the LIR Portal. You can access this area of the LIR Portal via: https://my.ripe.net/#/tickets Following feedback from the community in 2021, we have expanded the scope of tickets visible to include tickets that have recently been closed. We have added additional details including, but not limited to, the status of a ticket, the ticket history, and an indication of when there was last activity on a ticket. You can read the following RIPE Labs article for more detailed information: https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/ We are keen to hear what you think about these improvements. Let us know below the article on RIPE Labs or on this mailing list. The new functionality will be included in our quarterly usability testing of the LIR Portal and, if there is sufficient interest, we will schedule an Open House event to continue the conversation. Kind regards, Matt Parker Business Analyst RIPE Network Coordination Centre -- To unsubscribe from this mailing list, get a password reminder, or change your subscription options, please visit: https://lists.ripe.net/mailman/listinfo/ncc-services-wg
Dear NCC Services Workgroup, A suggestion of a feature, a "LIR-wide/Primary automatic carbon copy contact for **all** tickets by default, created by any of the LIR users" or adding an additional cc afterwards the ticket was made by another LIR user. Thanks, Best regards, Mike Marchal ----- Oorspronkelijk bericht ----- Van: "Matt Parker" <mparker@ripe.net> Aan: "NCC Services WG" <ncc-services-wg@ripe.net> Verzonden: Dinsdag 12 april 2022 16:49:28 Onderwerp: [ncc-services-wg] New functionality for managing support tickets Dear colleagues, In February we deployed new functionality for managing your support tickets in the LIR Portal. Now that you've had some time to integrate this into your workflows, we would like to hear your opinions and any suggestions for further improvements. You can share feedback on either the RIPE NCC Membership Discussion or RIPE NCC Services Working Group (WG) mailing lists, or leave a comment below my article on RIPE Labs: https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/ Kind regards, Matt Parker Business Analyst RIPE Network Coordination Centre -------- Forwarded Message -------- Subject: [ncc-services-wg] New functionality for managing support tickets Date: Tue, 1 Feb 2022 11:54:59 +0100 From: Matt Parker <mparker@ripe.net> To: NCC Services WG <ncc-services-wg@ripe.net> Dear colleagues, We are pleased to announce that we have recently deployed new functionality for managing your support tickets in the LIR Portal. You can access this area of the LIR Portal via: https://my.ripe.net/#/tickets Following feedback from the community in 2021, we have expanded the scope of tickets visible to include tickets that have recently been closed. We have added additional details including, but not limited to, the status of a ticket, the ticket history, and an indication of when there was last activity on a ticket. You can read the following RIPE Labs article for more detailed information: https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/ We are keen to hear what you think about these improvements. Let us know below the article on RIPE Labs or on this mailing list. The new functionality will be included in our quarterly usability testing of the LIR Portal and, if there is sufficient interest, we will schedule an Open House event to continue the conversation. Kind regards, Matt Parker Business Analyst RIPE Network Coordination Centre -- To unsubscribe from this mailing list, get a password reminder, or change your subscription options, please visit: https://lists.ripe.net/mailman/listinfo/ncc-services-wg -- To unsubscribe from this mailing list, get a password reminder, or change your subscription options, please visit: https://lists.ripe.net/mailman/listinfo/ncc-services-wg
Hi, On Tue, Apr 12, 2022 at 05:00:00PM +0200, Mike Marchal via ncc-services-wg wrote:
Dear NCC Services Workgroup,
A suggestion of a feature, a "LIR-wide/Primary automatic carbon copy contact for **all** tickets by default, created by any of the LIR users" or adding an additional cc afterwards the ticket was made by another LIR user.
This would be useful indeed. Plus, being able to trim the CC: list of a given ticket - sometimes one of our ticket systems ends up on the CC: list of a RIPE ticket, and this is always a major hassle (since the NCC ticket system does not keep our tag line in the subject, every mail ends up opening a *new* ticket here...). Being able to add a custom tag line to the mail subject: would be even better ("[Space.NET #2022...]") to keep internal and external tickets synchronized. Gert Doering -- NetMaster -- have you enabled IPv6 on something today...? SpaceNet AG Vorstand: Sebastian v. Bomhard, Michael Emmer Joseph-Dollinger-Bogen 14 Aufsichtsratsvors.: A. Grundner-Culemann D-80807 Muenchen HRB: 136055 (AG Muenchen) Tel: +49 (0)89/32356-444 USt-IdNr.: DE813185279
participants (3)
-
Gert Doering -
Matt Parker -
Mike Marchal