New on RIPE Labs: Wi-Fi Issues During RIPE 65
Dear colleague, During the recent RIPE 65 meeting, some attendees experienced problems with the wireless network. Together with these attendees we investigated the problem. Please find a detailed report on RIPE Labs: https://labs.ripe.net/Members/john_bond/wifi-issues-during-ripe-65 Kind regards, Mirjam Kuehne RIPE NCC
really good analysis report. thanks lab and thanks ncc ops. one comment
We noticed that attendees seemed reluctant to report issues to the RIPE NCC operations team during the RIPE meeting
there is no visible clue on how to do this. e.g. no ops help desk or 'get tech help' signage pointing to the noc. randy
On 16 Oct 2012, at 18:57, Randy Bush wrote:
We noticed that attendees seemed reluctant to report issues to the RIPE NCC operations team during the RIPE meeting
there is no visible clue on how to do this. e.g. no ops help desk or 'get tech help' signage pointing to the noc.
Randy, I'm surprised you think such signage or clue is needed because the meeting bumf clearly says how to spot the NCC's ops people. It's usually mentioned in the opening plenary too.
We noticed that attendees seemed reluctant to report issues to the RIPE NCC operations team during the RIPE meeting there is no visible clue on how to do this. e.g. no ops help desk or 'get tech help' signage pointing to the noc. Randy, I'm surprised you think such signage or clue is needed because the meeting bumf clearly says how to spot the NCC's ops people. It's usually mentioned in the opening plenary too.
jim, it's because i am an idiot and took the report's statement that attendees seemed reluctant to report at face value. silly me. other meetings seem to have very successful help desks, and their communities seem to like debugging wireless. of course there is no lesson to be learned from that here. silly me. randy
Hi, On Tue, Oct 16, 2012 at 08:00:43PM +0100, Jim Reid wrote:
On 16 Oct 2012, at 18:57, Randy Bush wrote:
We noticed that attendees seemed reluctant to report issues to the RIPE NCC operations team during the RIPE meeting
there is no visible clue on how to do this. e.g. no ops help desk or 'get tech help' signage pointing to the noc.
Randy, I'm surprised you think such signage or clue is needed because the meeting bumf clearly says how to spot the NCC's ops people. It's usually mentioned in the opening plenary too.
Since I never can remember whether its "opsmtg@ripe.net" or "mtg-ops@ripe.net" or whatever, I did run into the same issue - checked the web page, tried to find contact details. Got a web form. Gah. Of course we know how to identify ops people, but anyone having done support knows that "coordinated reporting" instead of "just tell someone and hope that he's not busy with what he is doing right now and will remember" is more useful... Gert Doering -- NetMaster -- have you enabled IPv6 on something today...? SpaceNet AG Vorstand: Sebastian v. Bomhard Joseph-Dollinger-Bogen 14 Aufsichtsratsvors.: A. Grundner-Culemann D-80807 Muenchen HRB: 136055 (AG Muenchen) Tel: +49 (89) 32356-444 USt-IdNr.: DE813185279
Since I never can remember whether its "opsmtg@ripe.net" or "mtg-ops@ripe.net" or whatever, I did run into the same issue - checked the web page
hard to do when your laptop has no connectivity randy
Hi, On Tue, Oct 16, 2012 at 10:13:55AM -1000, Randy Bush wrote:
Since I never can remember whether its "opsmtg@ripe.net" or "mtg-ops@ripe.net" or whatever, I did run into the same issue - checked the web page
hard to do when your laptop has no connectivity
Well, indeed. But my point is: those contact e-mails exist, and have been so well hidden that I couldn't find 'em. (Occasionally, I had enough network to be able to send a short e-mail, and of course there have been wires in the terminal room). Gert Doering -- NetMaster -- have you enabled IPv6 on something today...? SpaceNet AG Vorstand: Sebastian v. Bomhard Joseph-Dollinger-Bogen 14 Aufsichtsratsvors.: A. Grundner-Culemann D-80807 Muenchen HRB: 136055 (AG Muenchen) Tel: +49 (89) 32356-444 USt-IdNr.: DE813185279
On Tue, Oct 16, 2012 at 08:00:43PM +0100, Jim Reid wrote:
On 16 Oct 2012, at 18:57, Randy Bush wrote:
We noticed that attendees seemed reluctant to report issues to the RIPE NCC operations team during the RIPE meeting
there is no visible clue on how to do this. e.g. no ops help desk or 'get tech help' signage pointing to the noc.
Randy, I'm surprised you think such signage or clue is needed because the
Randy is right. I was also affected by the problem, but I was sure that this is either my problem or a broken AP (since I noticed the problem in only one location - the nearby of the NCC desk). Nice info on the flipchart in the lobby about problems (and possibly about searching for a affected people) could help.
meeting bumf clearly says how to spot the NCC's ops people. It's usually mentioned in the opening plenary too.
Piotr -- gucio -> Piotr Strzyżewski E-mail: Piotr.Strzyzewski@polsl.pl
2012-10-16 12:24, Mirjam Kuehne skrev:
Dear colleague,
During the recent RIPE 65 meeting, some attendees experienced problems with the wireless network. Together with these attendees we investigated the problem. Please find a detailed report on RIPE Labs:
https://labs.ripe.net/Members/john_bond/wifi-issues-during-ripe-65
First, let me just say that helpdesk staff was very nice and friendly. I had problems with bandsteering and visited them several times. I also felt that my Samsung Galaxy S3 and Samsung Galaxy Tab 10.1 had the same problem. regards, /bengan
participants (6)
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Bengt Gördén -
Gert Doering -
Jim Reid -
Mirjam Kuehne -
Piotr Strzyzewski -
Randy Bush