LIR Portal PI doesn't work
Hello! I am experiencing troubles with Independent Resources part of the LIR portal. It hangs continuously, goes slow - each page opens more than 1 minute, some time shows 500 error of Java subsystem. At last, when I tried to save changes about my PI/ASN clients, it cleared all marks I did before, cancel all my work for months. Am I only such unlucky guy, or there is really something happens there?
Hello Max, Our monitoring system does not show any problems. However, we will investigate this issue and make sure everything is ok. In future, can you please report any problems with the LIR Portal to <sw-bugs@ripe.net> so an engineer can look at the issue directly. Regards, Trudy Prins Manager Business Application RIPE NCC Max Tulyev wrote:
Hello!
I am experiencing troubles with Independent Resources
part of the LIR portal. It hangs continuously, goes slow - each page opens more than 1 minute, some time shows 500 error of Java subsystem.
At last, when I tried to save changes about my PI/ASN clients, it cleared all marks I did before, cancel all my work for months.
Am I only such unlucky guy, or there is really something happens there?
On Tue, 15 Sep 2009, Max Tulyev wrote: This happened to me too but was unable to prove anything. Back in June/July I remember marking many clients "as not my user" and then suddenly in Sept I noticed that all these users were now marked as "my end user". I contacted RIPE and they checked the logs and showed how I had only marked my customers as "my end user" in June/July. I changed all of them back again and left it at that. If you and perhaps others are having their changes disappear perhaps something is indeed wrong there. -Hank
Hello!
I am experiencing troubles with Independent Resources
part of the LIR portal. It hangs continuously, goes slow - each page opens more than 1 minute, some time shows 500 error of Java subsystem.
At last, when I tried to save changes about my PI/ASN clients, it cleared all marks I did before, cancel all my work for months.
Am I only such unlucky guy, or there is really something happens there?
eh, right now they have cleared away again - there is no marks at all :( Hank Nussbacher wrote:
On Tue, 15 Sep 2009, Max Tulyev wrote:
This happened to me too but was unable to prove anything. Back in June/July I remember marking many clients "as not my user" and then suddenly in Sept I noticed that all these users were now marked as "my end user".
I contacted RIPE and they checked the logs and showed how I had only marked my customers as "my end user" in June/July.
I changed all of them back again and left it at that. If you and perhaps others are having their changes disappear perhaps something is indeed wrong there.
-Hank
Hello!
I am experiencing troubles with Independent Resources
part of the LIR portal. It hangs continuously, goes slow - each page opens more than 1 minute, some time shows 500 error of Java subsystem.
At last, when I tried to save changes about my PI/ASN clients, it cleared all marks I did before, cancel all my work for months.
Am I only such unlucky guy, or there is really something happens there?
right now I got: Internal error Return to home page and when I clicked to "Return home page" - everything is clear, all my marks was disappeared. Max Tulyev wrote:
eh, right now they have cleared away again - there is no marks at all :(
Hank Nussbacher wrote:
On Tue, 15 Sep 2009, Max Tulyev wrote:
This happened to me too but was unable to prove anything. Back in June/July I remember marking many clients "as not my user" and then suddenly in Sept I noticed that all these users were now marked as "my end user".
I contacted RIPE and they checked the logs and showed how I had only marked my customers as "my end user" in June/July.
I changed all of them back again and left it at that. If you and perhaps others are having their changes disappear perhaps something is indeed wrong there.
-Hank
Hello!
I am experiencing troubles with Independent Resources
part of the LIR portal. It hangs continuously, goes slow - each page opens more than 1 minute, some time shows 500 error of Java subsystem.
At last, when I tried to save changes about my PI/ASN clients, it cleared all marks I did before, cancel all my work for months.
Am I only such unlucky guy, or there is really something happens there?
Dear Hank, Max, We investigated this, and there are indeed some irregularities in the policy application with session time outs which, in some cases, could cause inconsistencies. However, if a session times out no data is lost. The history of all changes that have been submitted is kept. We are currently working on a fix. This will be solved completely when the new LIR Portal is deployed and the sessions are managed by the portal server. Please email <sw-bugs@ripe.net> if you need support with this or experience further problems with the LIR Portal. Regards, Trudy Prins Manager Business Application RIPE NCC Hank Nussbacher wrote:
On Tue, 15 Sep 2009, Max Tulyev wrote:
This happened to me too but was unable to prove anything. Back in June/July I remember marking many clients "as not my user" and then suddenly in Sept I noticed that all these users were now marked as "my end user".
I contacted RIPE and they checked the logs and showed how I had only marked my customers as "my end user" in June/July.
I changed all of them back again and left it at that. If you and perhaps others are having their changes disappear perhaps something is indeed wrong there.
-Hank
Hello!
I am experiencing troubles with Independent Resources
part of the LIR portal. It hangs continuously, goes slow - each page opens more than 1 minute, some time shows 500 error of Java subsystem.
At last, when I tried to save changes about my PI/ASN clients, it cleared all marks I did before, cancel all my work for months.
Am I only such unlucky guy, or there is really something happens there?
-- Trudy
Hello Max, We have investigated your issue and located the cause. The LIR Portal is now running on a different server with an upgraded Linux kernel. This upgrade should have solved your issues. For any remaining problems, please contact <sw-bugs@ripe.net>. Regards, Trudy Prins Manager Business Application RIPE NCC Max Tulyev wrote:
Hello!
I am experiencing troubles with Independent Resources
part of the LIR portal. It hangs continuously, goes slow - each page opens more than 1 minute, some time shows 500 error of Java subsystem.
At last, when I tried to save changes about my PI/ASN clients, it cleared all marks I did before, cancel all my work for months.
Am I only such unlucky guy, or there is really something happens there?
participants (3)
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Hank Nussbacher -
Max Tulyev -
Trudy Prins