Hi, On Tue, Apr 12, 2022 at 05:00:00PM +0200, Mike Marchal via ncc-services-wg wrote:
Dear NCC Services Workgroup,
A suggestion of a feature, a "LIR-wide/Primary automatic carbon copy contact for **all** tickets by default, created by any of the LIR users" or adding an additional cc afterwards the ticket was made by another LIR user.
This would be useful indeed. Plus, being able to trim the CC: list of a given ticket - sometimes one of our ticket systems ends up on the CC: list of a RIPE ticket, and this is always a major hassle (since the NCC ticket system does not keep our tag line in the subject, every mail ends up opening a *new* ticket here...). Being able to add a custom tag line to the mail subject: would be even better ("[Space.NET #2022...]") to keep internal and external tickets synchronized. Gert Doering -- NetMaster -- have you enabled IPv6 on something today...? SpaceNet AG Vorstand: Sebastian v. Bomhard, Michael Emmer Joseph-Dollinger-Bogen 14 Aufsichtsratsvors.: A. Grundner-Culemann D-80807 Muenchen HRB: 136055 (AG Muenchen) Tel: +49 (0)89/32356-444 USt-IdNr.: DE813185279