- ncc-services-wg - mailman.ripe.net

Introducing the New RIPE NCC Forum
by Fergal Cunningham 11 Oct '22

11 Oct '22

Dear all, We invite you to try out the RIPE NCC Forum, our newest online space for discussions. We’re eager to find ways to make it easier for you to engage with us and one another, and by launching this new forum, we hope to lower the barriers to participation. Go straight to the forum: https://forum.ripe.net The RIPE NCC Forum is built using Discourse, an open source platform and it is open to all. The forum is read-only for anyone who does not create an account. We’ve shared more details about the ideas and technology behind the forum in this RIPE Labs article: https://labs.ripe.net/author/ulka_athale_1/the-new-ripe-ncc-forum-talk-to-u… Over the years, we’ve heard many of you ask us for a forum, and for easier ways to stay connected with each other. We hope this forum is a step in the right direction. Please keep in mind that the mailing lists remain the official feedback mechanism to the RIPE NCC Executive Board and management, and all policy proposal discussions should still take place on the relevant mailing list. By adding a forum, we would like to create room for more conversations or discussions on topics that are of interest to you, like helping you learn how to use our tools or services, or to make it easier to connect with others who might have solutions for issues you face. Trying something new can be a bit daunting, so we’re starting off with the standard features available in Discourse. As we see the use of the forum evolving, we will consider adding more advanced features. For a while now, the existing RIPE Forum (our web interface for the mailing lists) has been displaying a banner announcing that it will be retired soon. This is due to the planned upgrade to Mailman 3, which has significantly improved functionality for searching and browsing mailing lists, making the existing web interface redundant. We will continue to support the old web interface until the upgrade is completed. In the meantime, we hope you will try out our new forum, and tell us what you think. Kind regards, Fergal Cunningham Head of Membership Engagement RIPE NCC

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RIPE85 call for agenda Items - NCC Services WG
by Bijal Sanghani 27 Sep '22

27 Sep '22

Dear NCC-Services WG, With just over four weeks to go until RIPE85, this is a call for agenda items. If you would like to suggest a topic for discussion or have a presentation you would like to see presented during the NCC Services WG please get in touch with the working group chairs at ncc-services-wg-chairs(a)ripe.net <mailto:ncc-services-wg-chairs@ripe.net>. Remember, this is your opportunity to let the RIPE NCC know what you want from them. Warm regards, RIPE NCC Services WG Chairs

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RIPE NCC Quarterly Planning Q4 2022
by Fergal Cunningham 27 Sep '22

27 Sep '22

Dear colleagues, We have now published our Q4 2022 plans for our development teams. These are available at: https://www.ripe.net/support/documentation/quarterly-planning Our quarterly planning includes the work we will be carrying out in the next few months in: - RPKI - Learning & Development - RIPE Database - Business Applications, including the LIR Portal, Registry Services and other applications - DNS and K-root - RIPE Atlas - RIPEstat - RIS - Information Technology and Security The goals of publishing our planning are to be transparent about the work we will be carrying out in the coming months, to get your input on those plans, and to foster a dialogue with our members and the community about what you would like to see the RIPE NCC work on going forward. If you have any input on our plans or want to let us know what you would like to see us work on, please let us know. Kind regards, Fergal Cunningham Head of Membership Engagement RIPE NCC

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RIPE NCC Quarterly Planning Q3 2022
by Fergal Cunningham 29 Jun '22

29 Jun '22

Dear colleagues, We have now published our Q3 2022 plans for our development teams. These are available at: https://www.ripe.net/support/documentation/quarterly-planning Our quarterly planning includes the work we will be carrying out in the next few months in: - RPKI - Learning & Development - RIPE Database - Business Applications, including the LIR Portal, Registry Services and other applications. - DNS and K-root - RIPE Atlas - RIPEstat - RIS - Information Technology and Security If you have any input on our plans or want to let us know what you would like to see the RIPE NCC work on, please let us know. See the specific plans for details on where to provide input to the relevant teams. Kind regards, Fergal Cunningham Head of Membership Engagement RIPE NCC

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New on RIPE Labs: Service Criticality Framework
by Razvan C. Oprea 16 May '22

16 May '22

Dear colleagues, Defining the criticality of RIPE NCC services provides a whole range of benefits. In this new article on RIPE Labs, we take a look at the model we're adopting in order to determine a criticality rating for our services: https://labs.ripe.net/author/razvano/service-criticality-framework/ Kind regards, Razvan C. Oprea RIPE NCC

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NCC Services WG Draft Agenda - RIPE84
by Bijal Sanghani 10 May '22

10 May '22

Dear all, Below and shortly online you can find the NCC Services working group draft agenda, any additions or comments please let us know. We look forward to seeing some of you in person next week! Kind regards, NCC Services working group chairs == Date: Wednesday 18 May 2022 Time: 14:30 - 16:00 CEST Chair: Kurtis Lindqvist Co-Chair: Rob Evans, Bijal Sanghani A. Administrative Matters (5 minutes) Welcome Select a scribe Finalise agenda Approve minutes from RIPE 83 - https://www.ripe.net/participate/ripe/wg/active-wg/services/minutes/ripe-nc… <https://www.ripe.net/participate/ripe/wg/active-wg/services/minutes/ripe-nc…>3 B. RIPE NCC Update Hans Petter Holen, RIPE NCC (30 minutes) C. RIPE NCC Operations Update Felipe Victolla Silveira, RIPE NCC (20 minutes) D. The RIPE NCC and Sanctions Athina Fragkouli, RIPE NCC (15 minutes) E. RIPE NCC Technology Update Kaveh Ranjbar, RIPE NCC (10 minutes) F. Open Microphone Session Kurtis Lindqvist, WG Chair (5 minutes) Z. Any other business Kurtis Lindqvist, WG Chair (5 minutes)

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RIPE84 call for agenda Items - NCC Services WG
by Bijal Sanghani 20 Apr '22

20 Apr '22

Dear NCC-Services WG, With just over three weeks to go until we meet for RIPE84, this is a call for agenda items. If you would like to suggest a topic for discussion or have a presentation you would like to see presented please get in touch with the working group chairs at ncc-services-wg-chairs(a)ripe.net <mailto:ncc-services-wg-chairs@ripe.net>. Remember, this is your opportunity to let the RIPE NCC know what you want from them :) Warm regards, RIPE NCC Services WG Chairs

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New functionality for managing support tickets
by Matt Parker 19 Apr '22

19 Apr '22

Dear colleagues, We are pleased to announce that we have recently deployed new functionality for managing your support tickets in the LIR Portal. You can access this area of the LIR Portal via: https://my.ripe.net/#/tickets Following feedback from the community in 2021, we have expanded the scope of tickets visible to include tickets that have recently been closed. We have added additional details including, but not limited to, the status of a ticket, the ticket history, and an indication of when there was last activity on a ticket. You can read the following RIPE Labs article for more detailed information: https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/ We are keen to hear what you think about these improvements. Let us know below the article on RIPE Labs or on this mailing list. The new functionality will be included in our quarterly usability testing of the LIR Portal and, if there is sufficient interest, we will schedule an Open House event to continue the conversation. Kind regards, Matt Parker Business Analyst RIPE Network Coordination Centre

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Re: [ncc-services-wg] [ncc-announce] [service] Request for feedback about the new RIPE NCC Access Single Sign-On solution
by Harry Cross 31 Mar '22

31 Mar '22

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New on RIPE Labs: RIPE NCC Services Survey and Testing Results
by Alun Davies 31 Mar '22

31 Mar '22

Dear colleagues, Ahead of next week’s RIPE NCC Open House session on our unified user interface, Rehan Syed Muhammad looks at the steps that have been taken to ensure that all changes are guided by user feedback: https://labs.ripe.net/author/rehan_syed_muhammad/ripe-ncc-services-survey-a… And in case you missed the link to the Open House session in earlier mails: https://www.ripe.net/participate/meetings/open-house/ripe-ncc-open-house-fe… Kind regards, Alun Davies RIPE Labs Editor RIPE NCC

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