- ncc-services-wg - mailman.ripe.net

New functionality for managing support tickets
by Matt Parker 19 Apr '22

19 Apr '22

Dear colleagues, We are pleased to announce that we have recently deployed new functionality for managing your support tickets in the LIR Portal. You can access this area of the LIR Portal via: https://my.ripe.net/#/tickets Following feedback from the community in 2021, we have expanded the scope of tickets visible to include tickets that have recently been closed. We have added additional details including, but not limited to, the status of a ticket, the ticket history, and an indication of when there was last activity on a ticket. You can read the following RIPE Labs article for more detailed information: https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/ We are keen to hear what you think about these improvements. Let us know below the article on RIPE Labs or on this mailing list. The new functionality will be included in our quarterly usability testing of the LIR Portal and, if there is sufficient interest, we will schedule an Open House event to continue the conversation. Kind regards, Matt Parker Business Analyst RIPE Network Coordination Centre

3 3

Re: [ncc-services-wg] [ncc-announce] [service] Request for feedback about the new RIPE NCC Access Single Sign-On solution
by Harry Cross 31 Mar '22

31 Mar '22

3 2

New on RIPE Labs: RIPE NCC Services Survey and Testing Results
by Alun Davies 31 Mar '22

31 Mar '22

Dear colleagues, Ahead of next week’s RIPE NCC Open House session on our unified user interface, Rehan Syed Muhammad looks at the steps that have been taken to ensure that all changes are guided by user feedback: https://labs.ripe.net/author/rehan_syed_muhammad/ripe-ncc-services-survey-a… And in case you missed the link to the Open House session in earlier mails: https://www.ripe.net/participate/meetings/open-house/ripe-ncc-open-house-fe… Kind regards, Alun Davies RIPE Labs Editor RIPE NCC

1 0

RIPE NCC Quarterly Planning Q2 2022
by Fergal Cunningham 31 Mar '22

31 Mar '22

Dear colleagues, We have now published our Q2 2022 plans for our development teams. These are available at: https://www.ripe.net/support/documentation/quarterly-planning Our quarterly planning includes the work we will be carrying out in the next few months in: - RPKI - Learning & Development - RIPE Database - Business Applications, including the LIR Portal, Registry Services and other applications. - DNS and K-root (new this quarter) - RIPE Atlas (new this quarter) - RIPEstat (new this quarter) - RIS (new this quarter) - Information Technology and Security (new this quarter) If you have any input on our plans or want to let us know what you would like to see the RIPE NCC work on, please let us know. See the specific plans for details on where to provide input to the relevant teams. Finally, our staff will be attending RIPE 84 in Berlin (in person and online) if you want to discuss any of our services and how they should develop: https://ripe84.ripe.net/ Kind regards, Fergal Cunningham Head of Membership Engagement RIPE NCC

1 0

Request for feedback about the new RIPE NCC Access Single Sign-On solution
by Theodoros Polychniatis 29 Mar '22

29 Mar '22

Dear colleagues, At the RIPE NCC we are constantly working to improve the security of our services, both internal and external. This is reflected in the work we have planned for our business applications in the coming period, specifically the modernisation of RIPE NCC Access (https://access.ripe.net). RIPE NCC Access is the Single Sign-On (SSO) solution that we use to authenticate and authorise users to access our applications. It is a combination of a third-party identity provider and an application that we have developed in-house. Thanks in part to the feedback we have received over the past few years, we have identified several issues with the current solution and, in response, we have begun to review its architecture and assess possible improvements. We would like to involve our community early and ask for your feedback on this topic. Are there any features that you think are important for our SSO solution? What are you missing in the current solution? We value your feedback and look forward to hearing from you! You can share your ideas either by posting them on this list or by sending me an email at tpolychnia(a)ripe.net. Kind regards, Theodoros -- Theodoros Polychniatis Asst. Manager Software Engineering RIPE NCC

1 0

RIPE NCC Open House: Feedback on our Unified User Interface
by Michela Galante 28 Mar '22

28 Mar '22

Dear colleagues, On Wednesday 6 April from 10:00 to 11:30 UTC, we invite users of RIPE Atlas, RIPE Database, RIPE Labs, RIPE NCC Academy, LIR Portal, RPKI and RIPEstat to give us feedback on our unified user interface. This Open House session will focus on the user interface that was launched in 2020. Our goal is to unify the user experience across all platforms to make it easier and faster for users to navigate our services. You can register for the event at: https://meeting-registration.ripe.net/meeting-pub/registration?0&meetingId=… More information is available on our website: https://www.ripe.net/participate/meetings/open-house/ripe-ncc-open-house-fe… Best regards, Michela Galante RIPE NCC

1 0

Last call and final reminder for nominations to the 2022 Rob Blokzijl Award
by Carsten Schiefner 14 Mar '22

14 Mar '22

[Apologies for cross-posting to various RIPE lists] Dear NCC Services WG members - this is the last call and final reminder for nominations to the 2022 Rob Blokzijl Award that will be accepted until this Friday, 18th March, at 23:59 UTC. In seeking nominations for this prestigious award, which was created to celebrate Rob's contributions to the development of the Internet, the Award Committee (https://rob-blokzijl-foundation.org/2021/11/22/2022-award-committee/) is interested to receive nominations of those who have reflected Rob's approach in either a technical or operational capacity. Please give some consideration to nominating individuals - but also teams and groups of people! - in your own community and/or the wider industry in the RIPE region who, in your opinion, deserve to be recognised for their work to make the internet and/or internet community better. To specifically have this emphasised again after some according queries: nominations of teams and groups of people are very well possible and wished for as well in case their collective work would match the criteria of the call as laid out! The Award Committee is particularly interested to receive nominations of contributors who, in addition to their own contributions, have also supported and enabled others anywhere in the world. Also, the Award Committee would like to encourage those making nominations to consider not only the community members in the later stages of their careers or who are widely known but also those who may have contributed greatly in the springtime of their career or discreetly for the greater good or who may be considered to be part of an unrepresented group. And last but not least: those of you who previously have made a nomination other than Wilfried Woeber, the 2018 awardee, may want to consider resubmitting a nomination. The complete details of the call and the nomination process can be found at: https://rob-blokzijl-foundation.org/2021/11/25/call-for-nominations-2022/ Best wishes and kind regards Carsten (on behalf of the Award Committee)

1 0

RIPE NCC Planning Q1 2022
by Fergal Cunningham 11 Jan '22

11 Jan '22

Dear colleagues, We have now published our Q1 2022 plans for our development teams. These are available at: https://www.ripe.net/support/documentation/quarterly-planning Our quarterly planning includes the work we will be carrying out in the next few months in RPKI, the RIPE Database and our Business Applications, including the LIR Portal, registry services and other applications. We also include for the first time the plans from our Learning and Development Team for our e-learning courses, webinars and Certified Professionals exams. If you have any input on our plans or want to let us know what you would like to see the RIPE NCC work on, please let us know. We will add your feedback to the pages and our teams will consider it for future plans. Kind regards, Fergal Cunningham Head of Membership Engagement RIPE NCC

1 0

RIPE NCC Services WG Draft minutes - RIPE 83
by Bijal Sanghani 06 Jan '22

06 Jan '22

Dear All, The draft minutes from the NCC Services WG at the virtual RIPE 83 meeting are available online - https://www.ripe.net/participate/ripe/wg/active-wg/services/minutes/ripe-nc… Please feel free to send comments to the chairs or the mailing list. Kind regards, NCC Services WG Chairs

1 0

State of sanctions
by Athina Fragkouli 25 Nov '21

25 Nov '21

Dear Alex, Apologies for the delay in getting back to you. As an association under Dutch law, the RIPE NCC is in principle subject to EU and Dutch sanctions regulations. Of relevance to us are financial sanctions, which consist of: - Freezing of funds and economic resources of designated persons and entities; and - A prohibition on making funds and economic resources available to such persons and entities. So far, these sanctions apply to designated persons and entities listed in EU sanctions regulations for Iran and Syria. You can find the legislation (along with sanctioned persons/entities) here: - Iran: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32012R0267 <https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32012R0267> - Syria: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32012R0036 <https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32012R0036> Please note that the list of designated persons and entities is regularly updated. The RIPE NCC has reviewed its membership and has set a restriction on transfer and resource requests for three of its members. This was announced by the RIPE NCC Executive Board last year in April[1], followed by an update in June[2]. In late December 2020, the Dutch Ministry of Foreign Affairs (MFA) confirmed to the RIPE NCC its understanding that IP resources are considered economic resources, as defined in the EU sanctions regulations, and must be frozen for sanctioned entities. The MFA's primary concern is in terms of preventing the IP resources of sanctioned entities from being transferred, as well as preventing the allocation of additional resources. However, the MFA also said it believed the RIPE NCC had taken adequate steps to ensure compliance with sanctions and there was no need to deregister the IP resources of the three affected members. This was announced by the RIPE NCC Executive Board in March[3]. Please also note that the RIPE NCC had requested an exemption from EU sanctions regulations. However, the MFA stated that according to the regulation, there was no legal basis to exempt IP resources from sanctions. Regarding your last point, it might be difficult to provide a detailed overview, as anything we publish will have to be sufficiently anonymised to avoid identifying the affected members. However, we will see what we can do here, as we appreciate the value in having transparent reporting around this issue. Kind regards, Athina Fragkouli Chief Legal Officer RIPE NCC [1] Sanctions and the RIPE NCC: Current Status and Executive Board Position: https://www.ripe.net/ripe/mail/archives/ncc-announce/2020-April/001413.html <https://www.ripe.net/ripe/mail/archives/ncc-announce/2020-April/001413.html> [2] Sanctions and the RIPE NCC: Status Update https://www.ripe.net/ripe/mail/archives/ncc-announce/2020-June/001427.html <https://www.ripe.net/ripe/mail/archives/ncc-announce/2020-June/001427.html> [3] RIPE NCC Sanctions Update: https://www.ripe.net/ripe/mail/archives/ncc-announce/2021-March/001477.html <https://www.ripe.net/ripe/mail/archives/ncc-announce/2021-March/001477.html> > > From: Alex Le Heux <aleheux(a)tucowsinc.com <mailto:aleheux@tucowsinc.com>> > Subject: [ncc-services-wg] State of sanctions > Date: 20 May 2021 at 16:28:49 CEST > To: ncc-services-wg(a)ripe.net <mailto:ncc-services-wg@ripe.net> > > Hi All, > > The various types of sanctions and or such limits that apply to the RIPE NCC’s services have been a recurring topic for a couple years now. Recently, this seems to pop up more often though. This isn’t surprising as sanctions have become a more popular tool in the last few years. > > It occurred to me that we don’t seem to have a clear overview of what the total effect is: > > - Which sanctions, imposed by whom, affect the RIPE NCC’s operations and services? > - Who are the targets of these sanctions? > - Which of the RIPE NCC’s services are affected by these sanctions, for whom and in which way? > > (Please read “sanctions” with a wide definition and include such things as Dutch banks looking for money laundering that was mentioned during RIPE82) > > If there is a detailed overview of all this available, could the RIPE NCC publish this periodically? If not, can they start doing so? > > Best regards, > > Alex Le Heux

7 7