- ncc-services-wg - mailman.ripe.net

New on RIPE Labs: Service Criticality Framework
by Razvan C. Oprea 16 May '22

16 May '22

Dear colleagues, Defining the criticality of RIPE NCC services provides a whole range of benefits. In this new article on RIPE Labs, we take a look at the model we're adopting in order to determine a criticality rating for our services: https://labs.ripe.net/author/razvano/service-criticality-framework/ Kind regards, Razvan C. Oprea RIPE NCC

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NCC Services WG Draft Agenda - RIPE84
by Bijal Sanghani 10 May '22

10 May '22

Dear all, Below and shortly online you can find the NCC Services working group draft agenda, any additions or comments please let us know. We look forward to seeing some of you in person next week! Kind regards, NCC Services working group chairs == Date: Wednesday 18 May 2022 Time: 14:30 - 16:00 CEST Chair: Kurtis Lindqvist Co-Chair: Rob Evans, Bijal Sanghani A. Administrative Matters (5 minutes) Welcome Select a scribe Finalise agenda Approve minutes from RIPE 83 - https://www.ripe.net/participate/ripe/wg/active-wg/services/minutes/ripe-nc… <https://www.ripe.net/participate/ripe/wg/active-wg/services/minutes/ripe-nc…>3 B. RIPE NCC Update Hans Petter Holen, RIPE NCC (30 minutes) C. RIPE NCC Operations Update Felipe Victolla Silveira, RIPE NCC (20 minutes) D. The RIPE NCC and Sanctions Athina Fragkouli, RIPE NCC (15 minutes) E. RIPE NCC Technology Update Kaveh Ranjbar, RIPE NCC (10 minutes) F. Open Microphone Session Kurtis Lindqvist, WG Chair (5 minutes) Z. Any other business Kurtis Lindqvist, WG Chair (5 minutes)

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RIPE84 call for agenda Items - NCC Services WG
by Bijal Sanghani 20 Apr '22

20 Apr '22

Dear NCC-Services WG, With just over three weeks to go until we meet for RIPE84, this is a call for agenda items. If you would like to suggest a topic for discussion or have a presentation you would like to see presented please get in touch with the working group chairs at ncc-services-wg-chairs(a)ripe.net <mailto:ncc-services-wg-chairs@ripe.net>. Remember, this is your opportunity to let the RIPE NCC know what you want from them :) Warm regards, RIPE NCC Services WG Chairs

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New functionality for managing support tickets
by Matt Parker 19 Apr '22

19 Apr '22

Dear colleagues, We are pleased to announce that we have recently deployed new functionality for managing your support tickets in the LIR Portal. You can access this area of the LIR Portal via: https://my.ripe.net/#/tickets Following feedback from the community in 2021, we have expanded the scope of tickets visible to include tickets that have recently been closed. We have added additional details including, but not limited to, the status of a ticket, the ticket history, and an indication of when there was last activity on a ticket. You can read the following RIPE Labs article for more detailed information: https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/ We are keen to hear what you think about these improvements. Let us know below the article on RIPE Labs or on this mailing list. The new functionality will be included in our quarterly usability testing of the LIR Portal and, if there is sufficient interest, we will schedule an Open House event to continue the conversation. Kind regards, Matt Parker Business Analyst RIPE Network Coordination Centre

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Re: [ncc-services-wg] [ncc-announce] [service] Request for feedback about the new RIPE NCC Access Single Sign-On solution
by Harry Cross 31 Mar '22

31 Mar '22

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New on RIPE Labs: RIPE NCC Services Survey and Testing Results
by Alun Davies 31 Mar '22

31 Mar '22

Dear colleagues, Ahead of next week’s RIPE NCC Open House session on our unified user interface, Rehan Syed Muhammad looks at the steps that have been taken to ensure that all changes are guided by user feedback: https://labs.ripe.net/author/rehan_syed_muhammad/ripe-ncc-services-survey-a… And in case you missed the link to the Open House session in earlier mails: https://www.ripe.net/participate/meetings/open-house/ripe-ncc-open-house-fe… Kind regards, Alun Davies RIPE Labs Editor RIPE NCC

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RIPE NCC Quarterly Planning Q2 2022
by Fergal Cunningham 31 Mar '22

31 Mar '22

Dear colleagues, We have now published our Q2 2022 plans for our development teams. These are available at: https://www.ripe.net/support/documentation/quarterly-planning Our quarterly planning includes the work we will be carrying out in the next few months in: - RPKI - Learning & Development - RIPE Database - Business Applications, including the LIR Portal, Registry Services and other applications. - DNS and K-root (new this quarter) - RIPE Atlas (new this quarter) - RIPEstat (new this quarter) - RIS (new this quarter) - Information Technology and Security (new this quarter) If you have any input on our plans or want to let us know what you would like to see the RIPE NCC work on, please let us know. See the specific plans for details on where to provide input to the relevant teams. Finally, our staff will be attending RIPE 84 in Berlin (in person and online) if you want to discuss any of our services and how they should develop: https://ripe84.ripe.net/ Kind regards, Fergal Cunningham Head of Membership Engagement RIPE NCC

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Request for feedback about the new RIPE NCC Access Single Sign-On solution
by Theodoros Polychniatis 29 Mar '22

29 Mar '22

Dear colleagues, At the RIPE NCC we are constantly working to improve the security of our services, both internal and external. This is reflected in the work we have planned for our business applications in the coming period, specifically the modernisation of RIPE NCC Access (https://access.ripe.net). RIPE NCC Access is the Single Sign-On (SSO) solution that we use to authenticate and authorise users to access our applications. It is a combination of a third-party identity provider and an application that we have developed in-house. Thanks in part to the feedback we have received over the past few years, we have identified several issues with the current solution and, in response, we have begun to review its architecture and assess possible improvements. We would like to involve our community early and ask for your feedback on this topic. Are there any features that you think are important for our SSO solution? What are you missing in the current solution? We value your feedback and look forward to hearing from you! You can share your ideas either by posting them on this list or by sending me an email at tpolychnia(a)ripe.net. Kind regards, Theodoros -- Theodoros Polychniatis Asst. Manager Software Engineering RIPE NCC

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RIPE NCC Open House: Feedback on our Unified User Interface
by Michela Galante 28 Mar '22

28 Mar '22

Dear colleagues, On Wednesday 6 April from 10:00 to 11:30 UTC, we invite users of RIPE Atlas, RIPE Database, RIPE Labs, RIPE NCC Academy, LIR Portal, RPKI and RIPEstat to give us feedback on our unified user interface. This Open House session will focus on the user interface that was launched in 2020. Our goal is to unify the user experience across all platforms to make it easier and faster for users to navigate our services. You can register for the event at: https://meeting-registration.ripe.net/meeting-pub/registration?0&meetingId=… More information is available on our website: https://www.ripe.net/participate/meetings/open-house/ripe-ncc-open-house-fe… Best regards, Michela Galante RIPE NCC

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Last call and final reminder for nominations to the 2022 Rob Blokzijl Award
by Carsten Schiefner 14 Mar '22

14 Mar '22

[Apologies for cross-posting to various RIPE lists] Dear NCC Services WG members - this is the last call and final reminder for nominations to the 2022 Rob Blokzijl Award that will be accepted until this Friday, 18th March, at 23:59 UTC. In seeking nominations for this prestigious award, which was created to celebrate Rob's contributions to the development of the Internet, the Award Committee (https://rob-blokzijl-foundation.org/2021/11/22/2022-award-committee/) is interested to receive nominations of those who have reflected Rob's approach in either a technical or operational capacity. Please give some consideration to nominating individuals - but also teams and groups of people! - in your own community and/or the wider industry in the RIPE region who, in your opinion, deserve to be recognised for their work to make the internet and/or internet community better. To specifically have this emphasised again after some according queries: nominations of teams and groups of people are very well possible and wished for as well in case their collective work would match the criteria of the call as laid out! The Award Committee is particularly interested to receive nominations of contributors who, in addition to their own contributions, have also supported and enabled others anywhere in the world. Also, the Award Committee would like to encourage those making nominations to consider not only the community members in the later stages of their careers or who are widely known but also those who may have contributed greatly in the springtime of their career or discreetly for the greater good or who may be considered to be part of an unrepresented group. And last but not least: those of you who previously have made a nomination other than Wilfried Woeber, the 2018 awardee, may want to consider resubmitting a nomination. The complete details of the call and the nomination process can be found at: https://rob-blokzijl-foundation.org/2021/11/25/call-for-nominations-2022/ Best wishes and kind regards Carsten (on behalf of the Award Committee)

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