April 2022 - ncc-services-wg - mailman.ripe.net

Final Cloud Strategy Published
by Felipe Victolla Silveira 13 Sep '23

13 Sep '23

Dear colleagues, We have now published the final version of our cloud strategy, which was approved by our Executive Board at its last meeting in September. You can find this on RIPE Labs here: https://labs.ripe.net/author/felipe_victolla_silveira/ripe-ncc-cloud-strate… <https://labs.ripe.net/author/felipe_victolla_silveira/ripe-ncc-cloud-strate…> Those of you who read our earlier draft won't find any surprises in the document. Apart from making it more concise, the only change is that the use of containers is now allowed under the strict interpretation of our 'Avoid vendor lock-in' requirement (this is noted in the table). The final part is to agree on the criticality of specific services with the community. We will give you an update on this at RIPE 83. Regards Felipe Victolla Silveira Chief Operations Officer RIPE NCC

2 2

RIPE84 call for agenda Items - NCC Services WG
by Bijal Sanghani 20 Apr '22

20 Apr '22

Dear NCC-Services WG, With just over three weeks to go until we meet for RIPE84, this is a call for agenda items. If you would like to suggest a topic for discussion or have a presentation you would like to see presented please get in touch with the working group chairs at ncc-services-wg-chairs(a)ripe.net <mailto:ncc-services-wg-chairs@ripe.net>. Remember, this is your opportunity to let the RIPE NCC know what you want from them :) Warm regards, RIPE NCC Services WG Chairs

1 0

New functionality for managing support tickets
by Matt Parker 19 Apr '22

19 Apr '22

Dear colleagues, We are pleased to announce that we have recently deployed new functionality for managing your support tickets in the LIR Portal. You can access this area of the LIR Portal via: https://my.ripe.net/#/tickets Following feedback from the community in 2021, we have expanded the scope of tickets visible to include tickets that have recently been closed. We have added additional details including, but not limited to, the status of a ticket, the ticket history, and an indication of when there was last activity on a ticket. You can read the following RIPE Labs article for more detailed information: https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/ We are keen to hear what you think about these improvements. Let us know below the article on RIPE Labs or on this mailing list. The new functionality will be included in our quarterly usability testing of the LIR Portal and, if there is sufficient interest, we will schedule an Open House event to continue the conversation. Kind regards, Matt Parker Business Analyst RIPE Network Coordination Centre

3 3