August 2005 - ncc-services-wg

Complaints about becoming a new LIR
by Hank Nussbacher 25 Aug '05

25 Aug '05

Have any of you recently tried to become a new LIR?! I am helping an organization become a LIR and they pointed out many items that I think the RIPE NCC needs to take account of. Here is what they are doing: 1) User goes to www.ripe.net 2) User clicks on 'membership' in left panel 3) User now goes to http://www.ripe.net/membership/ 4) User now clicks on 'become a member' 5) User now on http://www.ripe.net/membership/new-members/index.html 6) User now clicks on "Updated Procedure for Becoming a New RIPE NCC LIR [08 June 2004]" 7) User now on http://www.ripe.net/membership/new-members/new-form-20040608.html 8) User now clicks on "More information on the new LIR procedure can be found here." 9) User now redirected to https://lirportal.ripe.net/newmember/index.html 10) User clicks 'I agree' at bottom 11) User now starts online application at: https://lirportal.ripe.net/newmember/MemberApplication.html 12) User now supplies name and email and clicks next 13) User now is asked for lots of legal info and clicks next 14) user is now asked for lots of billing info and clicks next 15) User is now asked for registry data and clicks next 16) User is now asked for mailing list subscriptions and clicks next 17) User is asked to provide remarks and clicks next 18) User now can submit the form Now imagine a network admin is asked by his/her company to become a LIR. He/she has never worked with RIPE. They follow the process and get to step 13. They stop what they are doing and contact their bosses and lawyers about filling in the legal info. They accumulate the answers after a few phone calls and emails and now move inward to step 14. Now they call the accounting dept and get the necessary info to complete this screen. Hit next. Now they call the head of the IT dept and ask who should be added as a contact person. Hit next. Whoops. Now I need to know who from the IT dept should be getting local-ir and ncc-co emails. Call back IT dept head. Confused yet? RIPE-303 which is now obsolete, but was the last available 'Procedure for becoming a LIR', states in section 2 that one has to sign an official contract with RIPE: http://www.ripe.net/ripe/docs/service-agreement.html (ripe-320). RIPE-320 is *not* obsolete, so I guess one does have to, but the new Lirportal procedure makes no reference to it at all (steps 1-18). Since ripe-303 is obsolete, a new user would normally not read it and therefore would not know about ripe-320. IMHO, the entire new LIR procedure has been made very cumbersome and non-intuitive and has not been reviewed for user friendliness. Previously, with ripe-230, one had all the info needed in one spot and could see very clearly what info and data from within the company is needed to become a LIR. Nowadays, it is a 3 day job just to figure out what the LIR portal will be asking along the way. I think that the RIPE NCC has to revise this entire procedure from the ground up. Regards, Hank Nussbacher

7 18

ccTLD Mailing List
by Brett Carr 19 Aug '05

19 Aug '05

The RIPE NCC have setup a new mailing list aimed at ccTLD operators. The aim of the list is to: 1. Enable ccTLD operators to discuss DNS and other operational Internet issues. 2. Enable the RIPE NCC to communicate with many ccTLD operators in a single forum (For issues related to secondary DNS etc) If you are a ccTLD operator please feel free to sign up to the list here: http://www.ripe.net/mailman/listinfo/cctld Regards -- Brett Carr Ripe Network Coordination Centre Systems Engineer -- Operations Group Singel 258 Amsterdam NL GPG Key fingerprint = F20D B2A7 C91D E370 44CF F244 B6A1 EF48 E743 F7D8

3 5

Database updates not visible
by Shane Kerr 11 Aug '05

11 Aug '05

Dear Colleagues Our query servers are not synchronising with our update server. A large update is taking place. You may have received an acknowledgement to your update, but do not see your changes when you query the database. Do not worry, the changes have been made, and will be visible as soon as we can update our query servers. If you have not received an acknowledgement to your update, please be patient. The server will process your update as soon as possible. Apologies for any inconvience. -- Shane Kerr Software Engineering Department Manager RIPE NCC

1 1

Anything wrong with RIPE DB?
by Marcus.Ruchti＠colt.net 11 Aug '05

11 Aug '05

Hi all, Do you know if anything happened with the RIPE DB last evening or even this morning? Our RIPE robot, reading out AS-sets and route objects, deleted a lot of prefixes. Started just a few minutes ago again without any changes to the Robot we got many prefixes back. This was of course service affecting for single-homed PI customers :-( Now I wonder if RIPE is doing something with the DB. I've seen the output has been changed (reduced mainly) but this does not affect my script. So any hints from your side are appreciated. Thanks Marcus Ruchti COLT Telecom, Frankfurt ************************************************************************************* The message is intended for the named addressee only and may not be disclosed to or used by anyone else, nor may it be copied in any way. The contents of this message and its attachments are confidential and may also be subject to legal privilege. If you are not the named addressee and/or have received this message in error, please advise us by e-mailing security(a)colt.net and delete the message and any attachments without retaining any copies. Internet communications are not secure and COLT does not accept responsibility for this message, its contents nor responsibility for any viruses. No contracts can be created or varied on behalf of COLT Telecommunications, its subsidiaries or affiliates ("COLT") and any other party by email Communications unless expressly agreed in writing with such other party. Please note that incoming emails will be automatically scanned to eliminate potential viruses and unsolicited promotional emails. For more information refer to www.colt.net or contact us on +44(0)20 7390 3900.

2 1

database update problem
by Trudy Prins 08 Aug '05

08 Aug '05

Dear Colleagues, At the moment, one out of the two database update queues is not working correctly. It is not processing updates sent to <auto-dbm(a)ripe.net>. This has been a problem since Saturday, 6 August 2005. The problem was caused by a single spam message which stopped the dbupdate process. We are working on a solution to process all the queued statements; We expect everything to work as normal within the next hour. We apologise for any inconvenience this may cause. Regards, Trudy Prins RIPE DBM Support Software Engineering Departement

1 0

problems with auto-dbm?
by Tiberiu Ungureanu 08 Aug '05

08 Aug '05

Hello. I am trying to create/delete and modify some objects in Ripe database, and it seems that auto-dbm doesn't want to talk to me :( Is it a general problem, or should i check for a PEBKAC? -- Tiberiu Ungureanu Network Engineer iNES Group SRL - Internet Dept. Tel: +40 21 2322112 / Fax: +40 21 2323461 Public GnuPG Key at http://www.ines.ro/public_keys/tbb.gpg

3 4