Dear colleagues, In May and June 2013, the Oxford Internet Institute (OII) carried out the RIPE NCC Survey 2013 on our behalf. Over 3,600 people participated, including from 75 of the 76 countries in our service region. We are extremely grateful to all those who took the time to give their input. The OII analysed the survey data and produced a number of key findings. We examined these findings and we now propose a number of action areas to address the issues brought up in the survey. The document detailing all 48 key findings and the actions proposed by the RIPE NCC is now available at: https://www.ripe.net/survey2013/key-findings-proposed-actions The document outlines actions we propose to take, but it should be noted that work continues in all areas. We will also periodically review the list and make adjustments if necessary. In 2014, we will update the document with the outcomes of the actions taken by the RIPE NCC in each area. If you would like to comment on the findings and proposed actions, or on the document itself, please let us know at <feedback@ripe.net>. Kind regards, Serge Radovcic Chief Communications Officer RIPE NCC