Dear colleagues, Early this year, we published the key findings from the RIPE NCC Survey 2019. Now, we've published actions that the RIPE NCC has taken to address those findings. The list of findings and actions is available at: https://www.ripe.net/participate/member-support/surveys/ripe-ncc-survey-2019... All work is marked as "ongoing" until the next survey process starts, as we continue to look at ways to improve in line with the feedback we receive from our members. If you have questions about any of the key findings or actions taken, please let us know at <survey@ripe.net>. I also note that the RIPE 81 Meeting and RIPE NCC General Meeting will take place shortly. Staff from across the RIPE NCC who worked to address the findings of the survey will be available if you want to discuss action areas in more detail, so I encourage you to register for both meetings: RIPE 81: https://ripe81.ripe.net/attend/register/ RIPE NCC General Meeting: https://www.ripe.net/participate/meetings/gm/meetings/october-2020/registrat... Best regards, Fergal Cunningham Acting Chief Communications Officer RIPE NCC