Why there is low engagement? "Meet the Executive Board Candidates" feedback
I have now answer, why people dont attent online event about activity plan and etc etc. Answer is simple - this events are not organized well. I'm quite convinced now it is not fault of members and their lack of interest, but lot of inefficiency in communication and organization from RIPE NCC side that deter people from interacting with RIPE, which need to be fixed ASAP. This is also answer why there is low engagement in community. So, as we all know today was a day for "Open house" for the meeting executive candidates: https://www.ripe.net/membership/meetings/open-house/meet-the-may-2024-execut... 1) "Open house" term by definition means (*https://www.vocabulary.com/dictionary/open%20house): ``` An open house is a loosely organized social event — a party that's open to anyone who wants to come, at any time. You might have an open house to welcome your new next door neighbors. As opposed to a formal party that starts at a certain time and has a specific guest list, an open house is a casual celebration. You can also use this term for the event a realtor arranges at a home that's for sale, a day when it's open for touring to prospective buyers. Before it became the name of a kind of party, open house was used as a noun phrase meaning "hospitality for all visitors." ``` While on page it is written "For RIPE NCC Members only". This is NOT open house. Please take a look to definition, as it is confusing people. When i arrange my schedule, i assume people who arrange event familiar with terms they use. 2) As any person who have job, i have busy schedule, so in advance i read there is no limits on registration time/date on page. At morning of 15 May at 07:00 i was sure i can allocate 1:30 of my time and shift away work duties and clients meetings. At 07:10(approx) i finished confusing form where it was asking personal details (while RIPE have SSO). As there is no statement with whom this details will be shared(if they are shown in details of attendee, i'm ok to share my name only), or if they are used for verification, i put as company "Confidential". At 07:13 i received automated confirmation email, registration number 53. There was no further communication. As result i didn't receive any link to join event. Questions: 1)If this is RIPE NCC members only event, why there is no _automated_ verification of membership? If there is manual verification, why there is no statement about time limits and why my registration was not processed in time? 2)Why do we need registration at all? Click join, authenticate with SSO, and you are in. If you are not member, you are not in. Why do we need to fill forms and babysit email? Conclusion. IMO, there is few issues need to be addressed: 1)Registration process FAILED to deliver link to join event. This is totally unacceptable. I was able to join, just thanks one of my friends who shared link with me. 2)Event arranged by RIPE NCC was not open house. It was not possible to join event, as there was no link to join event. Either change term, or make event open. 3)Registration process verified manually. This is waste of human resources and obsolete way. No wonder RIPE NCC keep hiring. 4)Registration process is stated as member-only, but there is no automated verification of membership. I think partially reason is that there is mix up of requirements from past on-site events and current online-only events. Question is, why this is not fixed yet, since at COVID times such events was "online-only"? Separately i would like to ask, why person who review registration didn't provide me link in reasonable timeframe? Is that difficult to verify 5 short lines in 1.5+ hours? P.S. Hopefully recording of event will be released in timely manner.
Dear Denys, Apologies for the mistake here. This was an oversight on my part - we sent the Meetecho link to registrants and I did not send it to those who registered after the link was sent. This affected two people, including you. There was no intention to exclude anyone and I am glad you were able to join despite the mistake here. In this case, we received the platform link late so we did not include it in the automated mail for registrants. On the naming, we use Open House for all such meetings so people are familiar with what they are - people talking on a remote platform. For this one, the intention was to have the Board candidates talk to the people who might elect them as their representatives. So for that reason we limited attendance to members. Again, apologies for the error here. And we will publish the recording as soon as possible - I hope by tomorrow. Best regards, Fergal On Wed, May 15, 2024 at 7:41 PM Denys Fedoryshchenko < nuclearcat@nuclearcat.com> wrote:
I have now answer, why people dont attent online event about activity plan and etc etc. Answer is simple - this events are not organized well. I'm quite convinced now it is not fault of members and their lack of interest, but lot of inefficiency in communication and organization from RIPE NCC side that deter people from interacting with RIPE, which need to be fixed ASAP. This is also answer why there is low engagement in community.
So, as we all know today was a day for "Open house" for the meeting executive candidates:
https://www.ripe.net/membership/meetings/open-house/meet-the-may-2024-execut...
1) "Open house" term by definition means (*https://www.vocabulary.com/dictionary/open%20house): ``` An open house is a loosely organized social event — a party that's open to anyone who wants to come, at any time. You might have an open house to welcome your new next door neighbors.
As opposed to a formal party that starts at a certain time and has a specific guest list, an open house is a casual celebration. You can also use this term for the event a realtor arranges at a home that's for sale, a day when it's open for touring to prospective buyers. Before it became the name of a kind of party, open house was used as a noun phrase meaning "hospitality for all visitors." ```
While on page it is written "For RIPE NCC Members only". This is NOT open house. Please take a look to definition, as it is confusing people. When i arrange my schedule, i assume people who arrange event familiar with terms they use.
2) As any person who have job, i have busy schedule, so in advance i read there is no limits on registration time/date on page. At morning of 15 May at 07:00 i was sure i can allocate 1:30 of my time and shift away work duties and clients meetings. At 07:10(approx) i finished confusing form where it was asking personal details (while RIPE have SSO). As there is no statement with whom this details will be shared(if they are shown in details of attendee, i'm ok to share my name only), or if they are used for verification, i put as company "Confidential". At 07:13 i received automated confirmation email, registration number 53. There was no further communication.
As result i didn't receive any link to join event.
Questions: 1)If this is RIPE NCC members only event, why there is no _automated_ verification of membership? If there is manual verification, why there is no statement about time limits and why my registration was not processed in time? 2)Why do we need registration at all? Click join, authenticate with SSO, and you are in. If you are not member, you are not in. Why do we need to fill forms and babysit email?
Conclusion. IMO, there is few issues need to be addressed: 1)Registration process FAILED to deliver link to join event. This is totally unacceptable. I was able to join, just thanks one of my friends who shared link with me. 2)Event arranged by RIPE NCC was not open house. It was not possible to join event, as there was no link to join event. Either change term, or make event open. 3)Registration process verified manually. This is waste of human resources and obsolete way. No wonder RIPE NCC keep hiring. 4)Registration process is stated as member-only, but there is no automated verification of membership.
I think partially reason is that there is mix up of requirements from past on-site events and current online-only events. Question is, why this is not fixed yet, since at COVID times such events was "online-only"?
Separately i would like to ask, why person who review registration didn't provide me link in reasonable timeframe? Is that difficult to verify 5 short lines in 1.5+ hours?
P.S. Hopefully recording of event will be released in timely manner.
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participants (2)
-
Denys Fedoryshchenko -
Fergal Cunningham