On 05.09.2017 11:14, Telecoms wrote:

Dear Patrick Velder,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).

To view the status of the ticket or add comments, please visit
https://support.cloud-temple.com/helpdesk/tickets/6444

Thank you for your patience.

Sincerely,
Cloud Temple Team