Dear RIPE NCC,

I would like to see you implement an opt out regarding the survey email
after each NCC ticket closure.

I think I am not the only one to be tired having to rate basically
*ANY* customer service interaction I have to deal with: That kind of
survey is, in my humble opinion, a poor way to give metrics to customer
support's staff management, and even worse: You tend not to answer when
the reply could be "it's fine, thanks", and to answer (and give bad
feedback) when it was bad.

Could you find any alternate methods (such as maybe an optionnal
satisfaction survey prior each GM, for example) rather than this kind
of survey ?

Thanks !

--
Clément Cavadore


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