Please stop spamming everyone on this list with a "Hi" response. Extremely annoying. -----Original Message----- From: members-discuss <members-discuss-bounces@ripe.net> On Behalf Of Gert Doering Sent: 03 April 2019 09:53 To: Hansen, Christoffer <christoffer@netravnen.de> Cc: members-discuss@ripe.net Subject: Re: [members-discuss] RIPE NCC LIR Ticketsystem Hi, On Wed, Apr 03, 2019 at 10:41:49AM +0200, Hansen, Christoffer wrote:
On 03/04/2019 10:37, Gert Doering wrote:
I can only second this - the new ticket system is a true masterpiece in coming up with a more complicated way to communicate with the NCC than with any other system out there.
https://developer.zendesk.com/rest_api/docs/support/tickets
Looking at the documentation. A functionality to view your own tickets in the LIR portal can be (and should be) implemented. Will be really helpful to all members. Should the NCC choose to put this feature on the roadmap for future implementation.
This is still missing the point. Having a ticket system that requires two different paths to handle a ticket ("add a text" can only done by mail, "add an attachment" can only be done by web UI) is a spawn from second or third layer of hell. Adding a read-only view to the web will make it marginally better, but still totally broken usability. So whoever designed this and pay for it must really hate the intended users. Gert Doering -- NetMaster -- have you enabled IPv6 on something today...? SpaceNet AG Vorstand: Sebastian v. Bomhard, Michael Emmer Joseph-Dollinger-Bogen 14 Aufsichtsratsvors.: A. Grundner-Culemann D-80807 Muenchen HRB: 136055 (AG Muenchen) Tel: +49 (0)89/32356-444 USt-IdNr.: DE813185279 ________________________________ |LPC| DISCLAIMER This message is solely for the use of the intended recipient. If you have received this message in error, you should notify the sender by reply e-mail and immediately delete the message and all copies of it from your system and destroy any hard copies or printouts. The information contained in this message and any attachment is confidential, proprietary and legally protected, and any mistransmission does not alter or waive the protections afforded such information. Unauthorized review, use, dissemination, printing, copying, disclosure or publication of all or any part of the contained information is prohibited without the express written consent of the sender. The sender does not endorse or guarantee the accuracy and completeness of the contained information, and neither the recipient nor any other person is entitled to rely on such information. The sender has assumed no obligation to correct or supplement the contained information. Some or all of the contained information constitutes opinion and may be based on unconfirmed communications. This is not an offer, recommendation or solicitation to buy or sell securities.