Hello all, I guess we have now enough feedback from ticket system user to end "discussion" and await response from someone who is responsible for implementation of RIPE ticket system. Is not be? BTW. To tell the trust - i don't know who is responsible :) What i can resume, what should be implemented as fast is possible: 1) History of tickets include all attachments 2) Response to tickets need to be saved even if user response trough web and email. Regards Azer ----- Исходное сообщение ----- От: "Russell J LeBar" <Russell.J.LeBar@ehi.com> Кому: "Sebastian Wiesinger" <sebastian.wiesinger@noris.net>, members-discuss@ripe.net Отправлено: Среда, 3 Апрель 2019 г 14:58:45 Тема: Re: [members-discuss] RIPE NCC LIR Ticketsystem Agree, the new system is terrible. -- Russ -----Original Message----- From: members-discuss <members-discuss-bounces@ripe.net> On Behalf Of Sebastian Wiesinger Sent: Wednesday, April 3, 2019 04:33 To: members-discuss@ripe.net Subject: [members-discuss] RIPE NCC LIR Ticketsystem Hello, I'm currently communicating with the RIPE NCC and I'm learning that I really and passionately dislike the new ticket system. There is no way to see a coherent and complete history of my ticket. The LIR web portal has no way to see the ticket history, you can only upload documents to it. You cannot comment on the ticket (which would be useless anyway as you see no context). Also apparently sending documents as attachment by mail is not possible anymore. So I'm forced to use email to update the ticket while I'm unable to see any status or history for my ticket. On the other hand I'm forced to use the website to upload documents to the ticket and I can't even see which documents are already uploaded. Please, this is a really bad user experience. Is this going to be improved? Regards Sebastian _______________________________________________ members-discuss mailing list members-discuss@ripe.net https://imsva91-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flists.ripe.net%2fmailman%2flistinfo%2fmembers%2ddiscuss&umid=FDE14391-859C-2205-932D-F502AFA2ED0D&auth=6607631b7eab5b2ae7765f93618213e07b54e0d3-3da1b41737a445fd774361408f340391660c3296 Unsubscribe: https://imsva91-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flists.ripe.net%2fmailman%2foptions%2fmembers%2ddiscuss%2frussell.j.lebar%2540ehi.com&umid=FDE14391-859C-2205-932D-F502AFA2ED0D&auth=6607631b7eab5b2ae7765f93618213e07b54e0d3-9df721665e7a537acc6c576e060808d26021a9e7 ________________________________ CONFIDENTIALITY NOTICE: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed and may contain confidential and privileged information protected by law. If you received this e-mail in error, any review, use, dissemination, distribution, or copying of the e-mail is strictly prohibited. Please notify the sender immediately by return e-mail and delete all copies from your system. _______________________________________________ members-discuss mailing list members-discuss@ripe.net https://lists.ripe.net/mailman/listinfo/members-discuss Unsubscribe: https://lists.ripe.net/mailman/options/members-discuss/azer%40karyagdy.com