Hi Clément, I support your remark: I really understand the need of survey regarding RIPE NCC support, but a more global one and less systematic could be more effective. Best, Hervé Orange Restricted -----Message d'origine----- De : members-discuss <members-discuss-bounces@ripe.net> De la part de Clement Cavadore Envoyé : mardi 28 mars 2023 11:40 À : members-discuss@ripe.net Objet : [members-discuss] Opt-out from "How did we do ?" survey after a support request at RIPE NCC Dear RIPE NCC, I would like to see you implement an opt out regarding the survey email after each NCC ticket closure. I think I am not the only one to be tired having to rate basically *ANY* customer service interaction I have to deal with: That kind of survey is, in my humble opinion, a poor way to give metrics to customer support's staff management, and even worse: You tend not to answer when the reply could be "it's fine, thanks", and to answer (and give bad feedback) when it was bad. Could you find any alternate methods (such as maybe an optionnal satisfaction survey prior each GM, for example) rather than this kind of survey ? Thanks ! -- Clément Cavadore _______________________________________________ members-discuss mailing list members-discuss@ripe.net https://lists.ripe.net/mailman/listinfo/members-discuss Unsubscribe: https://lists.ripe.net/mailman/options/members-discuss/herve.clement%40orang... _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you.