Hello, we are in some weird situation with transfering out an IP range and RIPE doesn't provide any answers to our questions, the transfer is suspended for a very weird reason and we are out of options; I would like to hear other members opinions on that subject with a hope of seeking some answers that RIPE didn't provide after numerous attempts. Our company's extracts are created by Ukraine's Ministry of Justice and have a specific line near the director field which says '(не має)' right after mentioning the director's name, which means "(doesn't have)" from Ukrainian. ПОЧТАРЬОВ ДМИТРО ОЛЕГОВИЧ - керівник з 25.05.2016 (не має); We had this line on all our extracts since the company was opened and RIPE has a) accepted us as a member by reviewing those extracts b) approved numerous in and out transfers with those extracts since 2016 c) recently approved a transfer out about 2 weeks ago using the extract with the same line. 4 days ago we have requested another transfer and a RIPE rep. has asked us to clarify about what '(не має)' means in our extract. We have no clue what it means exactly and never interested because it was present since a first extract, also because RIPE has never questioned it before, and as I have mentioned, all the previous extracts came with that line. We don't have a clue of what it means and the RIPE's rep. decided to suspend the transfer and make a request to Ukraine's Ministry of Justice, which was very unexpected decision from our point of view. She told us that "Though we process tens of requests of Ukrainian companies every day, it's first time that we see such a record. It's not entirely clear what it means and what you as a Director "do not have".", to which I responded it's a false statement, because RIPE certainly HAS SEEN this line before, at least because my company have performed many transfers and requests with RIPE, which have been approved using same extracts. In this case, she talked about her own experience in the name of RIPE, which already was not very professional. So I obviously asked why does some her or RIPE's unawareness in Ukraine's legislation should concern us, to what I got no answer at all. Are we really responsible for RIPE's lack of knowledge on some subject? Our company is active and the extracts are all valid on the min. justice site, also the signee of the T.A. corresponds to the director name - this all makes us compliant to the RIPE's rules and policies, which, we believe should have made this transfer complete already. Notwithstanding our expectations, RIPE didn't provide any answer to our questions and also didn't tell why this specific matter should concern this specific transfer, since there were already approved transfers using same extract. Now we must wait about 2 or 3 weeks until the Min. of Justice responds them to clarify this, which made us very disappointed, since we still do not understand why this case affects our transfer at all. This is very frustrating and we have no more choices but hearing other members opinions and suggestions, if any. Doesn't it look like RIPE is very contradictory to its own policies in this case?