Hi Nick,

On 5/27/16 11:57 AM, Nick Hilliard wrote:

Elvis Daniel Velea wrote:

So, I think it's time we propose and vote to give the RIPE NCC the
mandate to really maintain this mailing list and forcefully unsubscribe
the bots and auto-responders.

the NCC staff already do this.  No need for votes or resolutions.

Does the NCC unsubscribe the bots/tickets/auto-responders automatically or just asks the members to unsubscribe/subscribe an other e-mail address?
As far as I can see in the responses, they will ask nicely but not forcefully unsubscribe anyone.

What I was aiming for is the netiquette of this mailing list to say "if you subscribe bots/tickets/auto-responders the NCC will unsubscribe these automatically" and notify all your contacts of your LIR of their action.


There are a couple of problems:

1. you can't tell in advance which email addresses are connected to
autoresponders and which aren't.  People add autoresponder email
addresses to the list over time, so if you have a period where there is
little or no email traffic to the mailing list, the list will end up
with a bunch of autoresponders

well, the RIPE NCC sends e-mails to this list more often than we do. Every time they send an e-mail they know which e-mail addresses are auto-responders.

2. most of the autoreplies go to the people who post to the list, so the
RIPE NCC staff don't have visibility into who's autoresponding.

see above


3. Some people sign up full-blown ticketing systems, like
servicedesk@mew.gov.kw.  This is frustrating because it poops replies to
the list address instead of the sender.

exactly, those are the most annoying.


4. the email addresses that the bounces come from are not necessarily
the email addresses signed up to the list.  I.e. tracing can be hard.

most of the times when you get a bounce you know which address is the one not subscribed either from the body of the e-mail or from its headers.


The NCC staff can only react to this problem, and mostly only when
posters inform them about what email addresses are sending out bounces.

If you post to the list and get a bunch of autoreplies, the best thing
is to email the RIPE NCC mailing list admin directly so that they can do
something about it.  If members-discuss-owner@ripe.net isn't the best
address to use, maybe someone from the NCC can clarify what address
would be appropriate.

So, maybe they could be a bit more proactive and when they send e-mails to the list, they can already see which addresses are 'problematic' and unsubscribe these.


Nick

/elvis

PS: I removed the signature, sorry for forgetting when I sent my previous message :)