Hello, I'm currently communicating with the RIPE NCC and I'm learning that I really and passionately dislike the new ticket system. There is no way to see a coherent and complete history of my ticket. The LIR web portal has no way to see the ticket history, you can only upload documents to it. You cannot comment on the ticket (which would be useless anyway as you see no context). Also apparently sending documents as attachment by mail is not possible anymore. So I'm forced to use email to update the ticket while I'm unable to see any status or history for my ticket. On the other hand I'm forced to use the website to upload documents to the ticket and I can't even see which documents are already uploaded. Please, this is a really bad user experience. Is this going to be improved? Regards Sebastian