Hi, On Fri, Feb 22, 2019 at 04:59:28PM +0100, Felipe Victolla Silveira wrote:
You note that you have seen no progress on the ticketing issues. I can let you know that we have investigated all the options you mention (and more). Unfortunately, all options have some negative impacts and cause complexities for both the RIPE NCC and people who want to contact us.
I would welcome somewhat more detailed interaction with the RIPE members on this during the next RIPE meeting - NCC services WG sounds like the place for this. Report on progress, collect feedback, etc. The current ticket system is an expensive abomination. It's impossible to use for e-mail users (like me) *and* impossible to use for web users, at the same time. Which is quite an achievement. Gert Doering -- long-time LIR contact -- have you enabled IPv6 on something today...? SpaceNet AG Vorstand: Sebastian v. Bomhard, Michael Emmer Joseph-Dollinger-Bogen 14 Aufsichtsratsvors.: A. Grundner-Culemann D-80807 Muenchen HRB: 136055 (AG Muenchen) Tel: +49 (0)89/32356-444 USt-IdNr.: DE813185279