and remove people sending html only email?
<html><head></head><body data-blackberry-caret-color="#00a8df" style="background-color: rgb(255, 255, 255); line-height: initial;"><div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">The problem is, as an organisation, to set up this process will incur a cost and will require additional FTEs so that other services aren't impacted. I am not saying this can't be done on the side, I am just saying I know how things work and what would end up happening under the current processes and workload. It's easier to just remove the entries from the discuss list and if the LIR contacts to ask what is going on, the person answering the call can explain. This is more of a short term project and would never justify additional FTEs and no argument can be made for them. </div> ...