Dear RIPE Community,

we invite you to take part in our study on AI Assistance at IT Help Desks.

Every company and university has a team of IT specialists who take care of technical problems of their users. Often, these teams are overloaded by inquiries so that users must wait several days for a response. In this user study, we explore whether AI suggestions can help with processing help desk tickets and emails related to network access control. The insights of this study will allow for designing useful and data-proven AI-assisted user interfaces to support staff at computing centers and help them to solve problems and get back to users faster.

The study takes about 20-30 minutes and is completely anonymous.

🔗 Study link: https://ibac-study.lxd-vs.uni-ulm.de

We are aiming for a total of 300 participants. So please share this study link with others. We are particularly interested in participants with a background in network administration or computer science, but we also welcome in participants without technical background.

Thank you for your time and support!