Hi I would like to clarify the points that have been raised over the pas few days just to avoid any confusion. 1. Hostmasters gaining expierience from visiting the work enviroments of various ISP's 2. Adequate training for the Hostmasters including incentives to expand knowledge and experiance. 3. The unnecessary length of the wait Q. I do not want the issues to get clouded in any way, they are linked only by the knock on effect of one problem effecting another, and as such should be treated as seperate. I realise after reading some of the emails i have posted they may have been interpreted as bullish if looked at from the wrong perspective. Change for the better only ever comes about with much discussion and listening from all parties....but unfortunmatly this particular discussion has been unusualy one sided........ May I remind all, the RIPE NCC works for and is funded by the RIPE community at large. This means that the NCC is directly accountable for any action taken/not taken bringing negative effects to bear on NCC or the RIPE Community at large. I would just like to praise the NCC on the whole for the sterling work the hostmasters and other groups are doing, however i feel its time to take alook at the service we are being forced to accept and how our money is being spent. I am not trying to get at individuals within the NCC all i am trying to do is get the managment to revisit any problems effecting RIPE be it wait Q problems or skill shortage problems(which we have all been through). I hope this is listened by the right people with the right frame of mind so we can move forward in our efforts to continue to show the rest of the world how a internet IP registry should be run. Awaiting further open discussion. Kindest Regards Stephen Burley UUNET EMEA Hostmaster.