Re: Question Regarding Behaviour Of German Top Level Registry
On Dec 19, 20:38, Hank Nussbacher wrote:
Subject: Re: Question Regarding Behaviour Of German Top Level Registry ... For you it is 10 minutes but for 80% of the people it is about 30 minutes and often more. "Hello, I'd like a domain name." "Ok, what is your primary and secondary DNS?" "My what!!??" explain, explain, explain, "But all I want is tada.co.cc! I don't have a Unix system or Windows NT. I am dialing into crISP and I don't want to be user@crISP.net"
and on and on and on.
And if you are not polite and helpful, you get a lawyers letter for "denial of service" and "monopolization".
So NICs have to *average* out the time spent. Not all users are as up to date as you are.
I don't think that a delegated TLD registry should necessarely cope with such issues. The InterNIC (and RIPE) model is exemplar. They have clear, published rules, a standard procedure and a ticketing system. They point the misinformed user to books or other info about the DNS. Fax submissions and answers are considered, but email has to be the standard. Phone support should not be given, except for emergencies about pollutioned zones or similar. This should keep the human costs to the minimum.
Lastly, the entry in root does have a processing effect. If you are a popular site in the world, and everyone wants to get to www.tada.co.cc then the root DNS will have to service those requests. Now add up a few thousand DNS entries just like yours and the Unix system needs a memory upgrade. After 3 years it needs a complete overhaul. Who pays for the new hardware?
So when doing you calculations, figure on 30 minutes and the deprecation costs of a Unix system.
Incidentally, in Israel, where we started charging for domains back in October 1994 (before everyone else realized it was necessary) we set the fee at $50 - one-time and have stuck to it so far without a problem.
This order of magnitude (under 100$) and a smaller annual fee are perfectly reasonable. May be it's time for a recommandation, formal or informal from the ultimate namespace authorities ? /pab -- Paolo Bevilacqua UniNet IP Services
"Paolo Bevilacqua" <pab@RMnet.IT> writes:
This order of magnitude (under 100$) and a smaller annual fee are perfectly reasonable. May be it's time for a recommandation, formal or informal from the ultimate namespace authorities ?
Now here we have some general material for the WG. ;-) I do not think that recommending specific prices is a good idea because costs differ locally and the service may also have variations. The recommendation that I have been personally giving everyone running TLDs is 1) to publish their budgets and actual figures so that everyone can verify that budgeting is done prudently and no significant profit is being made, 2) to make sure that those using the service and interested can have influence on how it is provided, 3) to make sure that pricing is as fair as possible. In that order of importance. You will observe that as far as the RIPE NCC is concerned I take my own advice ;-). Maybe these principles should be written up as a RIPE recommendation. I have no time to do it though. Daniel
Excerpt from Paolo Bevilacqua's mail:
... For you it is 10 minutes but for 80% of the people it is about 30 minutes and often more. "Hello, I'd like a domain name." "Ok, what is your primary and secondary DNS?" "My what!!??" explain, explain, explain, "But all I want is tada.co.cc! I don't have a Unix system or Windows NT. I am dialing into crISP and I don't want to be user@crISP.net"
and on and on and on.
And if you are not polite and helpful, you get a lawyers letter for "denial of service" and "monopolization".
So NICs have to *average* out the time spent. Not all users are as up to date as you are.
I don't think that a delegated TLD registry should necessarely cope with such issues. The InterNIC (and RIPE) model is exemplar. They have clear, published rules, a standard procedure and a ticketing system. They point the misinformed user to books or other info about the DNS. Fax submissions and answers are considered, but email has to be the standard. Phone support should not be given, except for emergencies about pollutioned zones or similar. This should keep the human costs to the minimum.
As far as I know: 1- RIPE does not manage any TLD. It manages IP address space allocation. 2- RIPE-NCC staff spends many hours on any possible communication mean (phone, fax, e-mail, meetings, training courses, etc) to train new providers (new registries). That is an unavoidable task of every conscious Network Information Center. The efforts of RIPE-NCC and of the other european NICs have greatly contributed in making the Internet success in Europe. That has some costs... ---------- ---------- Antonio_Blasco Bonito E-Mail: bonito@nis.garr.it GARR - Network Information Service c=it;a=garr;p=garr;o=nis;s=bonito c/o CNUCE - Istituto del CNR Tel: +39 50 593246 Via S. Maria, 36 Fax: +39 50 904052 I-56126 PISA Telex: 500371 CNUCE I Italy Url: http://www.nis.garr.it/nis/staff/bonito.html ---------- ----------
Antonio_Blasco Bonito <bonito@nis.garr.it> writes:
2- RIPE-NCC staff spends many hours on any possible communication mean (phone, fax, e-mail, meetings, training courses, etc) to train new providers (new registries).
Yes we do that. The local registries (providers) are our customers. What we do *not* do is spend time talking to end-users. That's the providers' job. Otherwise some providers would cross subsidise customer support of others. This is bad. Daniel
participants (3)
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Antonio_Blasco Bonito -
Daniel Karrenberg -
Paolo Bevilacqua