Dear all, This is to inform you that we are re-shifting our priorities in the Registration Services at the RIPE NCC. As this may affect the members' planning, the details are outlined below. The Registration Services will for the coming future be focusing its efforts on IP and ASN requests. As reported over the last years, a large part of the RS's workload is represented by the high amounts of questions we receive. However, it has been expressed in the membership that although the education is a vital part of the RIPE NCC's role, it shouldn't impede or delay the evaluation of IP and ASN requests. In order to give required priority to IP and ASN requests, we will therefore be giving lower priority to general questions and queries, which will be removed from the general wait queue. While we are waiting for software to automate this process, we are already starting this approach on a manual basis. We therefore ask for your patience with your questions and queries, keeping in mind that IP and ASN requests will be answered in a quicker fashion. We would also like to ask you to make sure that your requests are properly filled out, paying close attention to all templates as this ensures that correct priority is given and faster processing of the request. Please see the URLs below for further information and explanations. Another change underway is related to the way priorities are given to new and on-going requests. In order to reduce the initial waiting time, we will be giving priority to new requests as opposed to on-goings. This will allow hostmasters to quickly reply to and approve correct requests, while requests that require many corrections and reiterations are given a lower priority. This change is in concordance with recent feedback from the community and is part of an attempt to respond to the membership needs in a more precise and timely fashion. Kind regards, Nurani Nimpuno +------------------------------------+ | Nurani Nimpuno | | Registration Services Manager | | RIPE Network Co-ordination Centre | | http://www.ripe.net | +------------------------------------+ Quick tips for IP and AS Requests: http://www.ripe.net/ripencc/tips/tips.html Registration Services FAQ: http://www.ripe.net/ripencc/faq/registration/index.html European IP Address Space Request Form http://www.ripe.net/ripe/docs/iprequestform.html Supporting Notes for the European IP Address Space Request Form http://www.ripe.net/ripe/docs/iprequestsupport.html