Question Regarding Behaviour Of German Top Level Registry

Antonio_Blasco Bonito <bonito@nis.garr.it> writes:

2- RIPE-NCC staff spends many hours on any possible communication mean (phone, fax, e-mail, meetings, training courses, etc) to train new providers (new registries).

Yes we do that. The local registries (providers) are our customers. What we do *not* do is spend time talking to end-users. That's the providers' job. Otherwise some providers would cross subsidise customer support of others. This is bad. Daniel