Dear Berislav, I understand your frustration. Please be assured that we are doing all we can to improve the situation. Many useful suggestions were made during the RIPE Meeting and together with measures already undertaken we hope that those will improve the situation within an acceptale timeframe. For example, we make an effort to handle straight forward and well formatted requests as quickly as possible and raise assignment windows wherever possible, so that those tickets will not have an unnecessary impact on the wait queue. Therefore we can continue to concentrate on the others. We are also constantly hiring new staff (today 5 new hostmasters have started). So, we seriously hope that the situation will improve soon. Berislav Todorovic <beri@EU.net> writes: * * Folks, * * If I remember well, we talked about some improvements on the last RIPE * Meeting, regarding the request waiting queue length. We then heard the * information from RS manager that the waiting queue was 7-10 days long. * OK - that's acceptable. However, this: * * >> This ticket is 25 days old and the oldest ticket in the Wait Queue * >> is 26 days old. * * is seriously bad performance! Hope it will improve soon, though. ;-) * * By the way, a nice MRTG/RRD graph of waiting queue length weekly and * monthly statistics would be really nice to have. Good suggestion. We are currently working on that and hope to have something online in a couple of days. The graph will show the following: - number of tickets opened - number of tickets closed - length of current wait queue We will send an announcement to the list as soon as the graphs are up. Best Regards, Mirjam Kuehne RIPE NCC